Solutions Consultant

Content Guru; Fort Gregg-Adams (VA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

An innovative firm is seeking a dynamic Solutions Consultant to join their sales team in Virginia. This role involves delivering tailored software solutions to clients, ensuring their needs are met with a consultancy approach. The ideal candidate will possess a strong background in telecommunications and experience in client-facing SaaS environments. Join a fast-paced team where adaptability is key, and contribute to enhancing customer engagement through cutting-edge technology. This position offers a unique opportunity to shape customer journeys and drive organizational success in a supportive and diverse workplace.

Qualifications

• 4+ years of experience as a Solutions Consultant or Architect.
• Strong technical background in CCaaS or SaaS.

Responsibilities

• Collaborate with sales to understand business objectives.
• Analyze requirements and design appropriate customer solutions.

Skills

Client-facing SaaS experience

Telecommunications knowledge

Analytical mindset

Stakeholder relationship building

Organizational skills

Education

Bachelor's degree or equivalent

Job description

Content Guru

Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe enhance their customer engagement and experience.

From our omni-channel cloud contact center solution to bespoke integration systems, we use cutting-edge technology to transform communications and enable mass personalization. This includes AI development and propensity modeling to create seamless customer journeys that inspire loyalty and drive organizational success.

What We Are Looking For

Due to rapid global expansion, we seek an ambitious and creative Solutions Consultant to join our sales team. You will deliver compelling software solutions to clients, ensuring their needs are met and exceeded.

The ideal candidate will have a solid understanding of the telecommunications ecosystem and experience in a client-facing SaaS or CCaaS environment. You should have engaged at CXO level, leveraging a consultancy approach, with a focus on personalized messaging based on the buying center's role.

Success in this role requires the ability to design and develop solutions aligned with customer requirements, meeting and exceeding their needs promptly. You will join a small, fast-paced team in our US office, so adaptability in a dynamic environment is essential.

Location

This role is based in our Reston, Virginia office. It is an office-based position, requiring a reliable commute to the office 3-4 days per week, following our hybrid working policy.

Note: Candidates must have the right to work in the USA. We are currently unable to offer sponsorship.

Key Responsibilities

Technical Solutions

• Collaborate with sales and engage directly with technical and senior customer contacts to understand business objectives and technical requirements.
• Identify and develop technical solutions from our portfolio matching customer needs.
• Build relationships with product, provisioning, and support teams to ensure effective delivery and support of solutions.
• Maintain strong relationships with customers, ensuring exceptional service.

Design

• Analyze requirements and design appropriate customer solutions.
• Stay updated on suppliers and processes to ensure timely delivery of solutions.
• Produce cost estimates supporting the technical design.
• Work with Engineering and Product Management to standardize bespoke solutions and services.

Knowledge and Awareness

• Maintain expertise in specific technical or market sectors to ensure credibility and meet customer requirements.

About You

• Bachelor's degree or equivalent.
• At least 4 years of experience as a Solutions Consultant or Architect.
• Strong technical background in CCaaS or SaaS.
• Experience in creating bespoke technical solutions.
• Proven ability to build strong stakeholder relationships.
• Organizational skills to manage multiple projects.
• Creative and analytical mindset.

About the Company

Content Guru is Europe's largest privately owned CCaaS provider, with offices in the UK, US, Netherlands, Germany, and Japan. Our award-winning cloud services power major organizations worldwide across various sectors, including utilities, travel, finance, and government. Our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the NHS.

Our mission is to enhance global communication. Our omni-channel cloud contact centre, storm, enables interactions across social media, video, SMS, email, web, web chat, and emerging technologies like WebRTC. We integrate with numerous external systems, including AI and logistics, to deliver tomorrow's customer experience.

We are an equal-opportunity employer committed to diversity and employee development, providing the best opportunities for success.