Service Solutions Consultant-Material Handling

Total Industries; Livermore (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in material handling is seeking a Service Solutions Consultant to manage key accounts, drive sales, and ensure customer satisfaction. The role involves cold calling, relationship management, and administrative tasks, with a focus on teamwork and independent work. Ideal candidates will have a strong sales background and excellent communication skills.

Qualifications

• At least 2 years of outside sales experience.
• Experience with CRM systems and managing sales funnels.

Responsibilities

• Promote and penetrate assigned top accounts.
• Conduct regular meetings to assess customer satisfaction.
• Sell Planned Maintenance contracts and equipment rentals.

Skills

Organizational Skills

Professional Communication

Sales

Customer Service

Microsoft 365

Education

Bachelor’s Degree

Job description

Service Solutions Consultant-Material Handling

Join to apply for the Service Solutions Consultant-Material Handling role at Total Industries.

Description

Position Overview

As a Service Solutions Consultant for Total Industries, your primary responsibilities include promoting, protecting, and penetrating assigned top accounts within your territory, as well as seeking and acquiring target competitive accounts. You will serve as the main customer contact, working closely with Equipment Sales, Service Advisors, Technicians, Parts, Rental, and Accounting staff to ensure customer satisfaction and meet sales goals. The ideal candidate will enjoy hunting for new business as much as maintaining and growing existing customer relationships through regular contact and meetings.

Key Responsibilities

The following are essential functions but not an exhaustive list. Duties may be assigned or reassigned by management at any time.

Sales

• Farm target accounts/territory using cold calls, direct mail, telemarketing, lead follow-up, and referrals.
• Sell Planned Maintenance (PM) contracts on industrial and warehouse equipment.
• Sell equipment rentals year-round.
• Sell operator safety training classes.
• Collaborate with other solutions specialists to cross-sell across the product line.

Relationship Management

• Conduct regular meetings to assess customer satisfaction and align solutions with their needs.
• Manage and resolve customer issues raised during meetings.
• Explain available services like planned maintenance and full maintenance contracts.
• Address customer questions about operation safety and maintenance intervals.
• Coordinate with the customer and Service Advisor for first-time service.
• Advise on payment methods, including C.O.D. arrangements.

Administration

• Submit credit applications and verify approval with the Accounting Department.
• Maintain customer records in the CRM system, including contacts, quotes, sales, forecasts, and reports.
• Participate in the Toyota Delivery Experience Program.
• Stay current with E-Learning and product knowledge.
• Perform other duties as assigned.

Qualifications

Required

• At least 2 years of outside sales experience.
• At least 2 years of customer service experience.
• Experience with CRM systems and managing sales funnels.
• Strong organizational skills, determination, and confidence.
• Professional communication and appearance.
• Willingness to pursue ongoing education in sales and industry knowledge.
• Proficiency with Microsoft 365 tools.
• Reliable vehicle or willingness to participate in company vehicle program.
• Ability to work independently and as part of a team.
• Fluent in English, both written and verbal.
• Clean DMV record, background check, and drug screening.

Desired

• Experience in material handling sales or customer service.
• Bachelor’s Degree.
• Forklift Operator Certification.

Physical Environment

• Primarily remote work with access to an office.
• Ability to visit customer sites with varying obstacles and temperatures.
• Must drive to various locations across Northern California.
• Use of computer, headset, keyboard, and mouse is frequent.
• Ability to sit, stand, walk, lift up to 25 lbs., and perform related physical activities.

Note: Duties and responsibilities may change. RJMS Corporation is an equal opportunity employer, adhering to all applicable laws.