Solutions Architect - Grocery & Retail Services

DoorDash USA; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

DoorDash USA is seeking a Solutions Architect for the New Verticals team to drive growth across our enterprise SaaS products. You will be the first Solutions Architect on this team, shaping the playbook, defining success, and laying the groundwork to scale.

Your role blends consulting with hands-on contributions to the sales process. You will guide merchants on how our product suite fits their business and tech stacks, collaborating with product, engineering, sales and strategy teams while

Responsibilities

• Guide merchants on how DoorDash enterprise SaaS products fit into their business and tech stacks.
• Collaborate with product, engineering, sales and strategy teams to align on solutions.
• Contribute to building a scalable playbook and defining success metrics.
• Lead data-driven recommendations to optimize merchant time and resources.

Job description

About the team

The Grocery & Retail Services team is DoorDash's hyper-growth business dedicated to revolutionizing our Merchant partners' digital experiences. We do that by helping them build custom apps and websites that offer best in class performance.

Put simply, we are building an enterprise SaaS business from the ground up, and looking for top technical talent to help us drive exponential growth and scale this bet.

About the role

We are hiring a Solutions Architect to join our New Verticals team to play a critical role in driving growth across our various products and services. You will be the first Solutions Architect hired onto this team - which means, you will have a big hand in building the playbook, determining success and setting the ground work for us to scale.

Your key priority will be utilizing your growth sense and technical expertise (commerce experience strongly preferred) to guide merchants on how DoorDash enterprise SaaS products can fit into their business, team and tech infrastructure. You'll do this by becoming an expert in both our product suite as well as enterprise grocery/retail tech stacks, processes, and common pain points. You will help merchants understand how their key infrastructure can connect to our home-grown offerings. You will play a mix of a role as both a consultant and key contributor to the sales process. Your main cross-functional stakeholders will span external Merchants and internal teams like product, engineering, sales and strategy & operations. You will report to a Senior Director within New Verticals and be an individual contributor.

Join to help us:

• Scale a business that is a pivotal strategic bet for the company - today we feel like a 'start up' with the backing / support of a mature company
• Help merchants customize and optimize their first-party digital shopping experience
• Work on high-visibility initiatives alongside cross-functional leaders in product, engineering, and strategy
• Leverage a data-driven approach to guide optimizing both your time and merchant resources

You’re excited about this opportunity because you will…

• Leverage your technical expertise , ideally in e-commerce, to consult & win new business, while also investing in growing the businesses we partner with today
• Build trust and collaborate with merchants and help guide them through complex decisions to re-envision their tech stack to drive greater same store sales growth through their own channels
• Strategize, build &