Associate Manager, New Verticals - Grocery Merchant Strategy & Operations

DoorDash; San Francisco (CA); Hybrid; USD 140,000 - 180,000; Full time

Job summary

DoorDash USA is seeking an Associate Manager for New Verticals - Grocery Merchant Strategy & Operations in San Francisco. You will own end-to-end merchant and customer experiences, partnering with product, engineering, finance, analytics and sales to scale grocery segments.

The role blends strategy, operations, and product, with a hybrid work model requiring some in-person collaboration each month. You will push analytical boundaries and leverage AI to accelerate impact.

Qualifications

• 4-6+ years of experience in analytical, cross-functional environments.
• Owner mindset with accountability for outcomes.
• Entrepreneurial with bias for action and building from ground up.
• Analytical; comfortable pulling data in SQL and building models.
• Able to translate high-level goals into actionable plans.
• Able to operate at both strategic and detailed levels.

Responsibilities

• Strategize the optimal approach for grocery merchant segments (mid market and local).
• Operate by owning tracking dashboards and weekly metrics.
• Analyze economic, operational and strategic costs with SQL and spreadsheets; apply AI insights.
• Experiment by turning strategies into operational experiments and tooling.
• Build with AI to automate processes and prototype product visions.
• Lead and influence cross-functional teams to drive initiatives to completion.

Skills

SQL

Excel

Dashboards

Analytics

Cross-functional collaboration

AI tooling

Tools

Spreadsheets

Job description

Associate Manager, New Verticals - Grocery Merchant Strategy & Operations

About the Team

Our New Verticals team launched in 2020 with the purpose of delighting our customers and empowering local communities outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. New Verticals is the growth engine of DoorDash’s business and we are continuing to build and scale new businesses everyday! Grocery is one of our highest priority, most complex verticals that is key to acquiring consumers to new verticals outside of just restaurants.

About the Role

We are hiring two Associate Manager roles on our Grocery Merchant Strategy & Operations teams to lead high growth segments of the grocery business - mid market and local grocery. In this role you will serve as the general manager of your respective segment – the central owner of the end to end merchant and customer experience to make them successful. Your role will include a mix of managing the day to day success of the segment, while also driving long-range strategic bets that are critical to the portfolio’s success. You will partner closely with product, engineering, finance, analytics and sales / business development to bring these initiatives to life!

These roles sit at the intersection of strategy, operations, and product. The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction through building product visions, synthesizing complex analyses and testing every idea — all while leveraging AI to uplevel how we operate. We expect you to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks.

You will be an individual contributor. We operate in a hybrid model and spend a few days a month in person together.

You’re excited about this opportunity because you will…

• Strategize. From first principles, you’ll develop the optimal strategy for best serving all sides of the marketplace - dashers, merchants and consumers.
• Operate. Own tracking dashboards and manage week over week metrics to drive high quality operations.
• Analyze. Build models using spreadsheets, SQL to evaluate the economic, operational and strategic costs and benefits of various programs and experiments. You’ll use AI every day to accelerate and deepen that analysis.
• Experiment. You’ll transform strategies into operational experiments, product features and net-new tooling that create measurable outcomes.
• Build with AI. You'll use AI tools to automate manual processes, build new prototypes and develop product visions. You'll be expected to push the boundaries of what's possible with AI in your day-to-day work, and share what you learn with the team.
• Lead, collaborate and Influence. You’ll partner with and influence cross-functional teams including growth, quality, finance, product and engineering to launch initiatives to the finish line.

We’re excited about you because…

• You have 4-6+ years of experience. You’ve succeeded in similar cultures that are highly analytical and cross-functional (whether in tech, operations, strategy, consulting, banking, or a related experience).
• You are an owner. You're always looking for opportunities to better your work product and own the outcome – both the good and the bad
• You're entrepreneurial. You have a bias for action and are able to build things from the ground up.
• You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL and building models in spreadsheets.
• You solve problems from first principles. You have a talent for synthesizing complex problems, can translate high-level goals into actionable plans, and enjoy implementing a process
• You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team.
• You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environment
• You're energized by AI tools — and you actively experiment with them. You don't wait to be told how to use a new tool; you’re already