Solutions Architect APAC — Ecommerce Integrations Lead

Triple Whale Inc.; Sydney Township (ND); On-site; USD 140,000 - 190,000; Full time

Job summary

Triple Whale Inc. is hiring a Solutions Architect to lead complex integrations for ecommerce brands, bridging cutting-edge tech with real customer needs and architecting seamless API and data flows. You’ll drive technical success across large accounts and partner with CS, Product, and Engineering.

If you’re passionate about solving hard problems, building scalable solutions, and guiding cross-functional teams, this is your chance to shape the future of ecommerce at a high-growth company.

Qualifications

• 5+ years in solutions/implementation engineering with strong customer-facing experience.
• Hands-on expertise with RESTful APIs, SQL, JavaScript (tracking/pixels), and light backend scripting (Python/Node).
• Proven ability to troubleshoot integrations end-to-end — webhooks, pixels, API auth, and data flows — using tools like Postman, cURL, and DevTools.
• Strong communicator who can translate complex technical topics for both dev and non-technical audiences.
• Familiarity with ecommerce platforms (Shopify, attribution, LTV/ROAS) and modern cloud/network fundamentals.
• Track record of partnering with CS teams, gathering customer feedback, and managing multiple implementations simultaneously.

Responsibilities

• Lead the technical onboarding for our most complex customers, managing integration of Triple Whale’s APIs, JS pixel, and server-side data flows
• Collaborate with the customer's dev teams to ensure successful and timely deployment — acting as their dedicated technical point of contact
• Develop implementation plans, surface best practices, and assist with light scripting (e.g., Python, SQL, API) to support custom use cases
• Serve as an embedded technical partner to our Customer Success Managers, helping unblock and guide top accounts on product adoption, tracking setup, and advanced configurations
• Participate in escalations requiring deep technical investigation — using debugging tools (e.g., Postman, DevTools, logs) to identify and resolve issues
• Partner cross-functionally with Product and Engineering to provide feedback on gaps, blockers, and feature requests surfaced during implementation
• Help design repeatable onboarding flows and reusable solution patterns to scale future complex integrations
• Contribute to internal documentation, tooling, and enablement that helps the CS org become more self-sufficient over time

Skills

Customer-facing experience

Strong communicator

Problem-solving

Strategic thinking

Tools

RESTful APIs

SQL

JavaScript

Python/Node

Job description

Triple Whale Inc. is hiring a Solutions Architect to lead complex integrations for ecommerce brands, bridging cutting-edge tech with real customer needs and architecting seamless API and data flows. You’ll drive technical success across large accounts and partner with CS, Product, and Engineering.

If you’re passionate about solving hard problems, building scalable solutions, and guiding cross-functional teams, this is your chance to shape the future of ecommerce at a high-growth company.