Director of Technical Solutions & Enterprise Delivery

The Resume Database; United States, Northern America, Americas; On-site; USD 180,000 - 240,000; Full time

Job summary

Triple Whale is seeking a Director of Technical Solutions to lead the professional-services arm of Customer Experience. You'll own four disciplines: Solutions Architecture, Marketing Science, SQL Engineering, and Context Engineering, guiding a senior team to deliver technical depth and credible partnerships with enterprise buyers.

In this high-impact role you will drive attach, utilization, and customer outcomes metrics, protect retention, and fuel expansion while shaping the culture and roadmap

Qualifications

• Senior technical leadership role directing professional services.
• Oversee Solutions Architecture, Marketing Science, SQL Engineering, and Context Engineering.
• Focus on customer outcomes, retention, and growth.

Responsibilities

• Lead the team and set culture; hire, coach and develop senior staff.
• Define service metrics: attach rate, utilization, and customer outcomes.
• Partner with customers to ensure successful deployments and expansions.

Job description

Triple Whale is seeking a Director of Technical Solutions to lead the professional-services arm of Customer Experience. You'll own four disciplines: Solutions Architecture, Marketing Science, SQL Engineering, and Context Engineering, guiding a senior team to deliver technical depth and credible partnerships with enterprise buyers.

In this high-impact role you will drive attach, utilization, and customer outcomes metrics, protect retention, and fuel expansion while shaping the culture and roadmap