Remote Solutions Architect APAC - Integrations & Data Flows

Triple Whale Inc.; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Triple Whale Inc. is seeking a Solutions Architect to bridge advanced tech with real-world customer needs in ecommerce.

You’ll own onboarding for complex accounts, architect integrations, optimize data flows, and collaborate with Product and Engineering to scale solutions across high-growth brands. Ideal candidates have 5+ years in implementation engineering and are proficient with RESTful APIs, SQL, JavaScript, and Python/Node for light scripting.

Qualifications

• 5+ years in solutions/implementation engineering with customer-facing experience.
• Hands-on with RESTful APIs, SQL, JavaScript, and light backend scripting (Python/Node).
• Proven ability to troubleshoot integrations end-to-end — webhooks, pixels, API auth, and data flows — using tools like Postman, cURL, and DevTools.
• Strong communicator who can translate complex technical topics for both dev and non-technical audiences.
• Familiarity with ecommerce platforms (Shopify, attribution, LTV/ROAS) and modern cloud/network fundamentals.
• Track record of partnering with CS teams, gathering customer feedback, and managing multiple implementations simultaneously.

Responsibilities

• Lead the technical onboarding for our most complex customers, managing integration of Triple Whale’s APIs, JS pixel, and server-side data flows.
• Collaborate with the customer’s dev teams to ensure successful and timely deployment — acting as their dedicated technical point of contact.
• Develop implementation plans, surface best practices, and assist with light scripting (e.g., Python, SQL, API) to support custom use cases.
• Serve as an embedded technical partner to our Customer Success Managers, helping unblock and guide top accounts on product adoption, tracking setup, and advanced configurations.
• Participate in escalations requiring deep technical investigation — using debugging tools (e.g., Postman, DevTools, logs) to identify and resolve issues.
• Partner cross-functionally with Product and Engineering to provide feedback on gaps, blockers, and feature requests surfaced during implementation.
• Help design repeatable onboarding flows and reusable solution patterns to scale future complex integrations.
• Contribute to internal documentation, tooling, and enablement that helps the CS org become more self-sufficient over time.

Skills

RESTful APIs

SQL

JavaScript

Python/Node

Customer-facing

Strong communication

Tools

Postman

cURL

DevTools

Job description

Triple Whale Inc. is seeking a Solutions Architect to bridge advanced tech with real-world customer needs in ecommerce.

You’ll own onboarding for complex accounts, architect integrations, optimize data flows, and collaborate with Product and Engineering to scale solutions across high-growth brands. Ideal candidates have 5+ years in implementation engineering and are proficient with RESTful APIs, SQL, JavaScript, and Python/Node for light scripting.