Director of Technical Solutions

The Resume Database; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

Triple Whale is seeking a Director of Technical Solutions to lead the professional-services arm of Customer Experience. You'll own four disciplines: Solutions Architecture, Marketing Science, SQL Engineering, and Context Engineering, guiding a senior team to deliver technical depth and credible partnerships with enterprise buyers.

In this high-impact role you will drive attach, utilization, and customer outcomes metrics, protect retention, and fuel expansion while shaping the culture and roadmap

Qualifications

• Senior technical leadership role directing professional services.
• Oversee Solutions Architecture, Marketing Science, SQL Engineering, and Context Engineering.
• Focus on customer outcomes, retention, and growth.

Responsibilities

• Lead the team and set culture; hire, coach and develop senior staff.
• Define service metrics: attach rate, utilization, and customer outcomes.
• Partner with customers to ensure successful deployments and expansions.

Job description

What Do We Do?

Triple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites. We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce Moby 2 letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter. The result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible.

What You're Applying for

At Triple Whale, we're passionate about helping customers turn complex data into actionable insights, and we're looking for a leader who shares that same passion. We're hiring a Director of Technical Solutions to lead the professional-services arm of Customer Experience. You'll own four disciplines that together deliver the technical depth our customers can't get anywhere else: Solutions Architecture, Marketing Science, SQL Engineering, and Context Engineering. This is a senior technical leadership role. Your team is what makes Triple Whale credible to enterprise buyers, defensible against rebuilds and DIY warehouses, and irreplaceable to the customers that matter most. You'll run Technical Solutions as a service business – with attach, utilization, and customer-outcome metrics, and as the technical force multiplier that protects retention, and fuels expansion.

What Youll Do

Lead the team and set the culture. Hire, coach, and develop senior