Solution Support Analyst I
eGain Corporation
14 days+
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Job summary
A leading technology company in Sunnyvale is looking for an Analyst I in Solution Success. This role involves resolving customer queries regarding our SaaS solutions and troubleshooting issues effectively. Candidates should hold a Bachelor's degree in a STEM discipline and possess strong analytical and communication skills. Compensation is competitive with a salary of $75,000 per year, including stock options.
Qualifications
- Aptitude for technical concepts and problem-solving.
- Ability to explain complex ideas clearly to non-technical audiences.
Responsibilities
- Resolve customer questions regarding eGain Cloud SaaS solutions.
- Troubleshoot issues while collaborating with product engineering.
Skills
Strong analytical skills
Effective communication
Problem-solving abilities
Education
Bachelor’s degree in a STEM discipline
Job description
A leading technology company in Sunnyvale is looking for an Analyst I in Solution Success. This role involves resolving customer queries regarding our SaaS solutions and troubleshooting issues effectively. Candidates should hold a Bachelor's degree in a STEM discipline and possess strong analytical and communication skills. Compensation is competitive with a salary of $75,000 per year, including stock options.
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