Solution Engineer, US (Pre-Sales)

Fonoa; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Solutions Engineer, where you will play a pivotal role in transforming tax compliance for digital-first businesses. In this dynamic position, you will collaborate with global enterprises, leveraging your technical expertise to design impactful solutions tailored to customer needs. Your contributions will not only drive success for clients but also foster innovation within the organization. With a focus on customer experience and a commitment to excellence, you will help shape the future of tax automation in a high-growth startup environment. If you're eager to make a significant impact and grow your technical skills, this opportunity is perfect for you.

Benefits

Equity options

Flexible working hours

Remote work opportunities

Professional development opportunities

Qualifications

• Proficient in English with a strong sense of ownership.
• Desire to grow technically and tackle complex problems.

Responsibilities

• Collaborate with sales to articulate Fonoa's value proposition.
• Drive technical discussions and own implementation plans.
• Identify process improvement opportunities.

Skills

Technical Discovery

Customer Experience

Problem Solving

Technical Presentations

API Knowledge

Education

Bachelor's Degree in Engineering or IT

Tools

API Solutions

Job description

At Fonoa, we are transforming how digital-first companies stay tax compliant. We provide simple and modular API solutions that easily integrate into any existing workflow. Through our technology first approach, we reduce manual processes, increase compliance and reduce the cost of operations when transacting and scaling internationally.

We are solving one of the largest yet unsolved problems in global e-commerce. Our tax automation software enables companies such as Uber, Zoom, Booking.com, Squarespace and Rappi to expand their international offerings more quickly and stay tax compliant.

Job Description

As a Solutions Engineer at Fonoa, you will collaborate with leading global enterprises and work cross-functionally to identify and solve complex customer challenges. You will lead technical engagements, leveraging your discovery expertise to design and implement high-value solutions tailored to our clients' needs. In partnership with our sales team, you will ensure the delivery of impactful and effective solutions, driving success for both our customers and Fonoa.

Our Products

We have a suite of API and UI products that automate tax-related workflows for any internet company. Those products are Lookup, Tax, Returns, Data sharing and E-Invoicing.

What You Will Do

1. Partner with our Sales team to articulate the Fonoa value proposition, vision and strategy to customers.
2. Create and deliver product and technical presentations to new and existing customers.
3. Qualify sales opportunities through technical discovery based on needs and problems with customers.
4. Be an expert in Fonoa’s API capabilities, advocate for improvements and influence the product roadmap with internal product teams to solve business challenges.
5. Drive technical discussions with customers, answering questions and providing guidance on technical features and integration.
6. Own technical scoping, gap analysis and technical implementation plans.
7. Identify opportunities for process improvements and innovation within the organisation.
8. You are comfortable supporting customers on technical issues where necessary.
9. You are extremely organised and apply a methodical approach to delivering.

You Would Be a Great Fit If

1. You are fully proficient in English. Written and spoken, we are from around the world, but we work in English.
2. You have a strong sense of ownership and care deeply about customer experience.
3. You have a technical mindset and a desire to grow technically.
4. You are eager to learn and comfortable diving into complex problem spaces, which can encompass tax technology challenges.
5. You always champion the customer and balance product requests against the company vision.
6. You want to make a severe impact and are excited about working in a high-growth startup.

This role is currently listed as remote. However, Fonoa has big growth plans, and we may open an office near you soon! Please be sure to check with your Talent Partner for location specifics on this role.

We enable companies worldwide to seamlessly handle their taxes when transacting online by providing outstanding products that automate their workflows. To build exceptional products, we are aware that we need great people. We offer a competitive base salary for this position and remain open to a specific range depending on candidates' experience. Also, we provide attractive equity to keep everyone positively incentivized.

We're a company filled with talented, energetic, and motivated people from all backgrounds who bring in their different perspectives to help us on our mission to make taxes simple.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Engineering and Information Technology

Industries

Software Development