Solution Delivery Manager

KAG SERVICES INC; North Canton (OH); Hybrid; USD 75,000 - 120,000; Full time

Job summary

KAG SERVICES INC is seeking an IT Project Manager in North Canton, OH. The role requires overseeing technology projects, coordinating data collection, and guiding teams to deliver new solutions while aligning with company goals.

The position emphasizes leadership, strong analytical and communication skills, and experience managing multiple projects in a collaborative, high-pressure environment. Occasional travel may be required.

Qualifications

• College diploma or university degree required.
• Degree in computer science, management information systems, supply chain, or business management preferred.

Responsibilities

• Lead IT projects and programs across departments.
• Manage information/data gathering processes.
• Coordinate delivery of new technologies and solutions.
• Identify, investigate, and resolve discrepancies.
• Assist and influence purchasing decisions within the Program.
• Guide and mentor team members; conduct performance reviews.
• Collaborate to improve processes and cross-functional collaboration.
• Lead testing efforts and support deployment of solutions.
• Collect information on technologies of newly acquired companies or fleet conversions.
• Coordinate travel and resources for projects.
• Escalate issues to expedite resolution within department and projects.

Skills

IT project management

Multi-project management

Analytical skills

Communication skills

Leadership

Problem solving

Team collaboration

Customer service orientation

Education

College degree

Degree in CS/MIS/SC/Business

Job description

Job Details: Job Location: 96005 North Canton OH - North Canton, OH, Position Type: Info Technology, Salary Range: Undisclosed, Travel Percentage: Up to 25%, Job Shift: Salary, Job Category: M2, Description

Responsibilities

• Advanced knowledge of various systems/products in portfolio
• Understanding of system dependencies and functions
• Manage information/data gathering process
• Manage delivery of new technologies and solutions
• Identify, investigate, and resolve discrepancies
• Assist and influence purchasing decisions within Program
• Investigate new features and functionality of current and future technology
• Guide and support departmental goals for all business units and product platforms
• Develop and mentor direct reports; conduct formal performance evaluations and reviews
• Continuing to improve processes and collaboration within department
• Team building within department
• Help create and maintain training for Operational Use
• Lead team that is side by side with business when gathering/deploying solutions
• Communicate and implement new training
• Lead team in testing efforts needed for solution
• Collect information on technology of newly acquired companies or fleet conversions
• Participate in and lead parts of projects
• Assign resources for projects
• Coordinate travel for resources
• Point of escalation to expedite resolution within department and projects
• Manages requirements of new technologies and solutions
• Works with business to determine needs in technologies
• Evaluates business needs and identifies opportunities

Qualifications: Position Requirements

Formal Education & Certification

• College diploma or university degree required
• Degree in the field of computer science, management information systems, supply chain, business management preferred

Knowledge & Experience (at least 3 years experience for each of the following unless noted)

• IT project or IT work related experience
• Experience managing technology related projects and/or programs
• Ability to manage multiple projects at one time
• Extensive experience with core software applications
• Excellent analytical, problem-solving, and mathematical skills.
• Excellent written and oral communication skills.
• Excellent listening and interpersonal skills.
• Excellent understanding of the organizations goals and objectives.
• Experience of working with systems used by multiple departments/whole company
• Previous supervisory experience (at least 2 years)

Personal Attributes

• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong leadership skills
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas to technical and non-technical audiences.
• Logical and efficient.
• Highly self-motivated and directed.
• Keen attention to detail.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Work Conditions

• Occasional evening and weekend work to meet deadlines.
• Ability to travel for projects as required (up to 25%)

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

1. Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
2. Provide constructive guidance to other employees and representatives of third parties.
3. Contribute to providing the highest quality of products and services to customers.

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