Systems Administrator I

Kenan Advantage Group (KAG); North Canton (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Kenan Advantage Group (KAG) is seeking a Systems Administrator to maintain and support our server infrastructure in North Canton, Ohio. The role requires hands-on management of Windows servers, AD, DNS, DHCP, and related services.

You will work with IT teams and service providers to troubleshoot, patch, document, and improve server environments, while contributing to business continuity and disaster recovery planning. Strong communication and independent work style are essential.

Qualifications

• 2 years as a Systems Administrator
• Knowledge of Windows 2008/2012, including Active Directory, DNS, DHCP
• Must be able to meet established deliverable dates and project schedules
• Excellent oral and written communications skills
• Willingness to provide 7x24 support of systems and work with management, peers, customers and vendors

Responsibilities

• Provide rotating server environment support, including responding to incoming calls and/or e-mails regarding hardware or software issues. Work closely with various IT teams and service providers to troubleshoot and resolve a range of server-related issues
• Monitor server systems performance and provide performance reports to management
• Perform analysis, diagnosis, and resolution of complex problems
• Recommend, schedule, and perform server security patching
• Practice hardware asset management, including maintenance of hardware inventory
• Liaise with, and provide training and support to, helpdesk support staff on server-related issues
• Liaise with development staff to provision and maintain development servers and systems
• Prepare and ensure accuracy of documentation, procedures manuals, and help sheets for server software installations
• Aid in development of business continuity and disaster recovery plans, and maintain current knowledge of plan executable. Respond to emergency server/datacenter outages in accordance with business continuity and disaster recovery plans
• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers
• Provide constructive guidance to other employees and representatives of third parties
• Contribute to providing the highest quality of products and services to customers

Skills

System administration

Windows Server

Active Directory

DNS

DHCP

Troubleshooting

Documentation

Teamwork

Tools

VMware ESXi

Citrix XenApp

Job description

This position is based in North Canton, Ohio. Candidates should reside within a reasonable commuting distance of our North Canton office to support team collaboration and business needs.

Position Summary

This position is responsible for maintaining and supporting existing server infrastructure.

Essential Functions

• Provide rotating server environment support, including responding to incoming calls and/or e-mails regarding hardware or software issues. Work closely with various IT teams and service providers to troubleshoot and resolve a range of server-related issues
• Monitor server systems performance and provide performance reports to management
• Perform analysis, diagnosis, and resolution of complex problems
• Recommend, schedule, and perform server security patching
• Practice hardware asset management, including maintenance of hardware inventory
• Liaise with, and provide training and support to, helpdesk support staff on server-related issues
• Liaise with development staff to provision and maintain development servers and systems
• Prepare and ensure accuracy of documentation, procedures manuals, and help sheets for server software installations
• Aid in development of business continuity and disaster recovery plans, and maintain current knowledge of plan executable. Respond to emergency server/datacenter outages in accordance with business continuity and disaster recovery plans

• 2 years as a Systems Administrator
• Knowledge of Windows 2008/2012, including Active Directory, DNS, DHCP required
• MCSA preferred but not required
• Citrix XenApp 6.5 and/or VMWare ESXi 5.5 experience preferred but not required
• Other duties as assigned
• Must be able to meet established deliverable dates and project schedules
• The ability and genuine desire to quickly learn new skills and technologies
• The ability to work independently as well as interface and work well with management, peers, customers and vendors in a team setting
• Must be willing to provide 7 x 24 support of systems developed and maintained and able/willing to take initiative to solve problems in a timely fashion with proactive, creative and aggressive problem diagnosis and solving skills
• The ability to thrive in a fast-paced dynamic environment
• Excellent oral and written communications skills

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change.

• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.