Information Technology Manager

Gabriel Group; Montville Township (OH); On-site; USD 110,000 - 115,000; Full time

Job summary

Stepowoy Enterprises seeks an IT Infrastructure and Operations leader to ensure reliable and secure technology across headquarters and branches. You will oversee operations, employee support, applications, and cybersecurity, supervising the System Administrator and coordinating with the MSP.

The role requires a 4-year degree or equivalent IT experience, 5+ years in IT, and strong knowledge of Microsoft 365, networks, security, and backup systems.

Qualifications

• Bachelor's degree or equivalent practical experience in IT or related field.
• At least five years of progressively responsible IT experience.
• Experience supervising IT staff and coordinating infrastructure, security, and vendors.

Responsibilities

• Oversee IT infrastructure across headquarters and branches, including networks and servers.
• Administer Microsoft 365, devices, access, and security permissions.
• Maintain cybersecurity protections, incident response, and PCI/compliance tasks.
• Manage physical security systems, camera and badge access, and vendor coordination.
• Support core business applications, telecom, and payment systems.
• Direct IT vendors, budget, contracts, and annual IT planning.
• Lead and develop the System Administrator and communicate risks to leaders.

Skills

IT leadership

Microsoft 365 administration

Cybersecurity practices

Vendor management

Backup and disaster recovery

Education

4 Year Degree

Bachelor's degree in IT/CS/Business

Tools

Microsoft 365

Job description

• Location 7001 Wooster Pike,Medina, OH, 44256,United States
• Base Pay $110,000.00 - $115,000.00 / Year
• Job Category IT, Information technology, plumbing
• Required Degree 4 Year Degree

The Information Technology Manager is responsible for the reliable and secure operation of the company's technology systems across corporate headquarters and branch locations. This is a hands‑on leadership role that oversees day‑to‑day IT operations, employee technology support, business applications, cybersecurity practices, vendors, and technology projects. The position supervises the System Administrator and works closely with the company's managed service provider and other technology partners.

IT Infrastructure and Operations

• Oversee company networks, internet connectivity, servers, wireless systems, shared technology, and related infrastructure across corporate headquarters and branch locations.
• Coordinate technology setup for new locations, office moves, equipment replacements, system upgrades, and other infrastructure projects.
• Monitor system performance and work with vendors or the managed service provider to resolve significant technical issues.
• Oversee company backup and disaster‑recovery systems and periodically verify that data can be restored.
• Maintain accurate documentation of company systems, equipment, and network configurations.

Microsoft 365, Devices, and User Access

• Administer Microsoft 365, including email, Teams, SharePoint, user accounts, security permissions, and related services.
• Oversee computers, mobile devices, software deployment, and device‑management systems.
• Manage Apple Business Manager and maintain accurate technology equipment and device inventories.
• Coordinate technology setup, access changes, and account termination throughout the employee lifecycle.
• Ensure employees receive the equipment and system access needed to perform their jobs.

Information Security and Compliance

• Maintain practical cybersecurity protections, including endpoint security, email filtering, multifactor authentication, and access controls.
• Coordinate the company's response to suspected cybersecurity incidents with internal leadership, vendors, and the managed service provider.
• Support PCI compliance, cyber‑insurance requirements, security reviews, and related documentation.
• Conduct periodic user‑access reviews and ensure access is removed promptly when employment ends or responsibilities change.
• Maintain IT policies, acceptable‑use standards, and required audit documentation.

Physical Security Systems

• Oversee company camera systems and electronic building‑access systems.
• Manage employee badge access and authorized access to surveillance footage.
• Coordinate camera, cabling, and access‑control work with qualified vendors.
• Support legitimate footage requests from management, Human Resources, insurance carriers, or law enforcement.

Business Systems and User Support

• Support the company's primary business applications, telephone systems, payment systems, and related technology.
• Coordinate with software vendors when system problems or integration issues occur.
• Oversee the IT support queue and ensure employees receive timely and professional assistance.
• Identify opportunities to improve systems, reduce manual work, and improve reliability.

Vendor and Budget Management

• Manage IT vendors, contracts, subscriptions, renewals, and service expectations.
• Review technology costs and recommend opportunities to consolidate services or reduce unnecessary spending.
• Manage the relationship with the company's managed IT service provider.
• Assist leadership with developing and managing the annual IT budget.

Leadership

• Supervise, support, and develop the System Administrator.
• Establish consistent and practical technology standards across the organization.
• Communicate technology risks, needs, priorities, and recommendations to senior leadership.
• Provide escalation support for urgent technology issues outside normal business hours when necessary.

Requirements

• Bachelor's degree in information technology, computer science, business, or a related field preferred; equivalent practical experience will be considered.
• At least five years of progressively responsible IT experience, including experience coordinating infrastructure, user support, security, and vendors.
• Prior experience supervising or providing day‑to‑day direction to IT staff.
• Working knowledge of Microsoft 365 administration, networks, endpoint and mobile‑device management, cybersecurity practices, and backup systems.
• Experience supporting a multi‑location organization is strongly preferred.
• Ability to explain technical issues clearly to employees and leaders with different levels of technical knowledge.
• Strong judgment, organization, follow‑through, customer‑service skills, and the ability to manage competing priorities.
• Ability to maintain confidentiality and appropriately handle sensitive company, employee, and security information.
• Valid driver's license and ability to travel periodically to company locations.

Work Environment and Expectations

• This position is primarily office‑based at the corporate headquarters in Wadsworth, Ohio.
• Periodic travel to branch locations may be required for projects, installations, or issue resolution.
• The role may occasionally require work outside regular business hours for urgent issues, maintenance, or planned system changes.
• The employee must be able to use standard office and computer equipment and occasionally move or position technology equipment.

Summary

This job description summarizes the primary duties of the position. Responsibilities may change based on business needs, and the employee may be assigned other related duties. Stepowoy Enterprises is an equal opportunity employer.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.