Solution Delivery Manager

The Kenan Advantage Group; North Canton (OH); Hybrid; USD 95,000 - 125,000; Full time

Job summary

The Kenan Advantage Group is seeking an IT Project Leader to direct cross-functional teams delivering technology solutions for the Applied Solutions Program. The role focuses on coordinating resources, guiding project delivery, and aligning IT initiatives with business goals.

Responsibilities include leading multi-department projects, mentoring staff, and ensuring effective testing and deployment of new technologies. Occasional travel up to 25% is required as projects demand.

Qualifications

• College diploma or university degree required.
• Degree in computer science, MIS, supply chain or business management preferred.
• 3+ years IT project or IT work related experience required.

Responsibilities

• Lead cross-functional IT solution delivery teams for the Applied Solutions Program.
• Manage delivery of new technologies and solutions across business units.
• Coordinate resources and travel for project teams (up to 25% travel).
• Provide guidance and mentorship; conduct performance evaluations.
• Work with business units to determine technology needs and opportunities.
• Coordinate testing, deployments, and training for new solutions.

Skills

IT project management

Cross-functional leadership

Analytical skills

Communication skills

Problem-solving

Interpersonal skills

Leadership

Research capabilities

Education

College diploma or university degree

Degree in computer science / MIS / related field preferred

Job description

Job Details: Job Location: 96005 North Canton OH - North Canton, OH 44720, Position Type: Info Technology, Travel Percentage: Up to 25%, Job Shift: Salary, Job Category: M2, Description

This position is responsible for delivering solutions and technology associated with the Applied Solutions Program for all business units and platforms. Leader of a cross functional team that committed to delivering IT solutions/services to the business that will help with their success.

Responsibilities

• Advanced knowledge of various systems/products in portfolio
• Understanding of system dependencies and functions
• Manage information/data gathering process
• Manage delivery of new technologies and solutions
• Identify, investigate, and resolve discrepancies
• Assist and influence purchasing decisions within Program
• Investigate new features and functionality of current and future technology
• Guide and support departmental goals for all business units and product platforms
• Develop and mentor direct reports; conduct formal performance evaluations and reviews
• Continuing to improve processes and collaboration within department
• Team building within department
• Help create and maintain training for Operational Use
• Lead team that is side by side with business when gathering/deploying solutions
• Communicate and implement new training
• Lead team in testing efforts needed for solution
• Collect information on technology of newly acquired companies or fleet conversions
• Participate in and lead parts of projects
• Assign resources for projects
• Coordinate travel for resources
• Point of escalation to expedite resolution within department and projects
• Manages requirements of new technologies and solutions
• Works with business to determine needs in technologies
• Evaluates business needs and identifies opportunities

Qualifications: Position Requirements

Formal Education & Certification

• College diploma or university degree required
• Degree in the field of computer science, management information systems, supply chain, business management preferred

Knowledge & Experience (at least 3 years experience for each of the following unless noted)

• IT project or IT work related experience
• Experience managing technology related projects and/or programs
• Ability to manage multiple projects at one time
• Extensive experience with core software applications
• Excellent analytical, problem-solving, and mathematical skills.
• Excellent written and oral communication skills.
• Excellent listening and interpersonal skills.
• Excellent understanding of the organizations goals and objectives.
• Experience of working with systems used by multiple departments/whole company
• Previous supervisory experience (at least 2 years)

Personal Attributes

• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong leadership skills
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas to technical and non-technical audiences.
• Logical and efficient.
• Highly self-motivated and directed.
• Keen attention to detail.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Work Conditions

• Occasional evening and weekend work to meet deadlines.
• Ability to travel for projects as required (up to 25%)

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

1.Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.

2.Provide constructive guidance to other employees and representatives of third parties.

3.Contribute to providing the highest quality of products and services to customers.

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