Solution Consulting Operations Program Specialist

Genesys; Tennessee; Hybrid; USD 73,000 - 129,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Telehealth coverage

Flexible schedules / work-from-home

Career growth opportunities

Open time off + 10 holidays

401(k) matching

Adoption assistance

Fertility treatments

Job summary

Genesys is seeking a Program Specialist, Solution Consulting Operations, to coordinate essential operational programs and drive alignment across global teams. You’ll own KPI tracking, reporting, and process improvements to ensure consistent execution in a rapidly evolving environment.

You will collaborate with cross-functional stakeholders, build leadership-ready updates, and support data-driven decision making. A strong background in operations and MS 365 is preferred.

Qualifications

• Bachelor's degree in Business, Operations, Management, Communications, or related field or equivalent work experience.
• 2–4 years of experience in business operations, program coordination, project management, or related operational initiatives.
• Strong organizational, analytical, and problem-solving capabilities with ability to structure multiple priorities.
• Experience partnering with cross-functional stakeholders and coordinating work across teams.
• Strong written and verbal communication skills for technical and non-technical audiences.
• Proficiency with Microsoft 365 applications: Excel, PowerPoint, Word, Teams.

Responsibilities

• Coordinate operational programs and recurring activities to drive consistent execution across Solution Consulting.
• Plan, execute, and track enablement programs, partner activities, and cross-functional workstreams.
• Maintain project plans, timelines, action trackers, and centralized documentation.
• Coordinate stakeholder meetings and communications for alignment across regions and teams.
• Manage KPI tracking, dashboards, scorecards, and business review processes.
• Validate and organize operational data to improve reporting accuracy.
• Develop leadership presentations and reporting materials translating data into insights.
• Support ad hoc reporting and maintain consistent standards for accuracy and speed.
• Improve scalable reporting and processes for the Solution Consulting organization.

Skills

Organizational skills

Analytical skills

Communication skills

Cross-functional collaboration

Attention to detail

Microsoft 365

Education

Bachelor's degree or equivalent

Job description

Genesys is seeking a Program Specialist, Solution Consulting Operations, to coordinate essential operational programs and drive alignment across global teams. You’ll own KPI tracking, reporting, and process improvements to ensure consistent execution in a rapidly evolving environment.

You will collaborate with cross-functional stakeholders, build leadership-ready updates, and support data-driven decision making. A strong background in operations and MS 365 is preferred.