Global Ops & KPI Specialist, Solution Consulting

Genesys Cloud Services, Inc.; Durham (NC); On-site; USD 73,000 - 129,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules and work from/

Development and career growth

Open Time Off + 10 holidays

401(k) matching

Adoption Assistance

Fertility treatments

Job summary

Genesys is seeking a Program Specialist, Solution Consulting Operations, to scale programs, reporting, and business processes across regional and global teams. You will coordinate operational programs, maintain KPI dashboards, and drive consistent execution for Solution Consulting initiatives.

You will partner with cross-functional stakeholders, develop leadership-ready reports, and ensure accurate data to support informed decisions and customer outcomes.

Qualifications

• Bachelor's degree or equivalent work experience
• 2 to 4 years of experience in business operations, program coordination, project management, or related operational initiatives
• Strong organizational, analytical, and problem-solving capabilities, with demonstrated ability to bring structure to multiple concurrent priorities
• Experience partnering with cross-functional stakeholders and coordinating work across teams with different priorities and dependencies
• Strong written and verbal communication skills, with the ability to present information clearly to technical and non-technical audiences
• Demonstrated attention to detail and a consistent record of maintaining accurate data, reporting, documentation, and operational processes
• Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Word, and Teams

Responsibilities

• Coordinate operational programs, organizational initiatives, and recurring business activities to drive consistent execution across the Solution Consulting organization
• Drive planning, execution, and tracking across enablement programs, partner activities, and cross-functional workstreams to keep priorities aligned and deliverables on schedule
• Maintain project plans, timelines, action trackers, documentation, and centralized repositories that improve visibility, accountability, and operational consistency
• Coordinate stakeholder meetings, follow-up actions, communications, and deliverables to strengthen alignment across regional, global, and cross-functional teams
• Manage recurring KPI tracking, dashboards, scorecards, and business review processes that provide leaders with accurate and timely visibility into organizational performance
• Validate and organize operational data from multiple stakeholders and business systems to improve reporting accuracy and support informed decision making
• Develop leadership presentations, operational updates, and reporting materials that translate business data into clear insights, progress updates, and areas requiring attention
• Support ad hoc reporting and operational priorities while maintaining consistent standards for accuracy, responsiveness, and execution
• Improve scalable reporting, program management, and operational processes that enable the Solution Consulting organization to work more efficiently as business needs evolve

Skills

Organizational skills

Analytical thinking

Problem solving

Cross-functional collaboration

Communication skills

Attention to detail

MS 365 proficiency

Education

Bachelor's degree in Business/Operations/Management/Communications

Equivalent work experience

Job description

Genesys is seeking a Program Specialist, Solution Consulting Operations, to scale programs, reporting, and business processes across regional and global teams. You will coordinate operational programs, maintain KPI dashboards, and drive consistent execution for Solution Consulting initiatives.

You will partner with cross-functional stakeholders, develop leadership-ready reports, and ensure accurate data to support informed decisions and customer outcomes.