Remote Global Solutions Operations Specialist

Genesys Cloud Services, Inc.; Menlo Park (CA); On-site; USD 73,000 - 129,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from

Open Time Off beyond 10 paid holidays

401(k) matching

Adoption Assistance

Fertility treatments

Job summary

Genesys is seeking a Program Specialist in Solutions Consulting Operations to shape and scale operational programs, reporting, and processes across regional and global teams. You will own coordination of key programs, maintain KPI reporting, and drive alignment among stakeholders to sustain momentum and quality of execution.

You will partner with cross-functional leaders to build an operational foundation that enables better decision-making and improved customer-facing outcomes.

Qualifications

• Bachelor's degree in Business, Operations, Management, Communications, or related field, or equivalent work experience.
• 2 to 4 years of experience in business operations, program coordination, or related operational roles.
• Strong organizational, analytical, and problem-solving capabilities. Ability to structure multiple priorities.
• Experience partnering with cross-functional stakeholders and coordinating work across teams.
• Strong written and verbal communication skills for technical and non-technical audiences.
• Attention to detail with accurate data, reporting, and processes.
• Proficiency with Microsoft 365 apps (Excel, PowerPoint, Word, Teams).

Responsibilities

• Coordinate operational programs and recurring activities to drive consistent execution across Solution Consulting.
• Plan, execute, and track enablement programs, partner activities, and cross-functional workstreams.
• Maintain project plans, timelines, trackers, and centralized repositories for visibility and accountability.
• Coordinate stakeholder meetings and deliverables to align regional and global teams.
• Manage KPI tracking, dashboards, and business reviews for timely performance visibility.
• Validate and organize data from multiple stakeholders to improve reporting accuracy.
• Develop leadership presentations and reporting materials translating data into insights and progress.
• Support ad hoc reporting while upholding accuracy and responsiveness.
• Improve scalable reporting and processes to support evolving business needs.

Skills

Organizational skills

Analytical thinking

Problem solving

Cross-functional collaboration

Communication

Attention to detail

Microsoft 365

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

Job description

Genesys is seeking a Program Specialist in Solutions Consulting Operations to shape and scale operational programs, reporting, and processes across regional and global teams. You will own coordination of key programs, maintain KPI reporting, and drive alignment among stakeholders to sustain momentum and quality of execution.

You will partner with cross-functional leaders to build an operational foundation that enables better decision-making and improved customer-facing outcomes.