Solution Consultant, Data Center & Cloud Platform

Atlassian; Washington (District of Columbia); On-site; USD 110,000 - 160,000; Full time

Job summary

Tech Sales Jobs seeks an experienced Advisory Services professional to partner with customers, solving business challenges through Atlassian products, practices, and solutions.

You will build deep expertise in Atlassian DC and Cloud platforms, guide stakeholders from admins to executives, and work cross-functionally to advocate for customer needs. Expect up to 30% domestic travel and occasional international travel. Fluency in English required; additional languages are a plus.

Qualifications

• 4-6 years of experience within or working with SaaS companies.
• 2+ years of experience in customer-facing roles engaging with customer stakeholders ranging from technical admins to executives.
• Demonstrated expertise with Atlassian Data Center Platform (Jira, Jira Service Management, Confluence, Bitbucket, Crowd).
• Demonstrated expertise with Atlassian Cloud platform, including migration, architecture, and enterprise adoption.

Responsibilities

• Collaborate with peers in Advisory Services to align on strategic outcomes and deliver exceptional service.
• Partner with customers to solve business challenges using Atlassian products, practices, and solutions.
• Identify and promote opportunities for service and product expansion within a client’s organization.
• Cultivate industry and solution expertise and stay up-to-date with best practices for different teams.
• Create technical solution content and prescriptive guidance to support customer goals in Atlassian solution areas.
• Advocate for customer needs with cross-functional teams across Atlassian.
• Travel up to 30% domestically and, in some cases, internationally.

Skills

SaaS experience

Customer-facing experience

English fluency

Second language preferred

Tools

Jira

Jira Service Management

Confluence

Bitbucket

Crowd

Job description

What you'll do:

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers

• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions

• Identify and promote opportunities for service and product expansion within a client’s organization

• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams

• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas

• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers

• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Your required background:

• 4-6 years of experience within or working with SaaS companies

• 2+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership

• Demonstrated expertise in our Data Center Platform, including:

  • Experience administering Atlassian DC ecosystems and applications like Jira, Jira Service Management, Confluence, Bitbucket, Crowd, etc

  • Background in cloud computing architectures, integration methods, product upgrades, and associated security considerations

• Demonstrated expertise in Cloud Platform, including

  • Experience migrating to, architecting, and implementing Atlassian Cloud ecosystems at scale

  • Subject matter expertise in SaaS based-architectures, integration methods, and associated security considerations

  • Experience directing stakeholders through Atlassian Cloud transformation and adoption at an enterprise scale

• You're fluent in English, and nice to have a second language such as Spanish, French, or Portuguese for business communication

It’s nice if you are:

• Able to align your work schedule with US East and Central time zones

• Experienced in working with Public Sector customers

• Experienced in working on cross-team projects, engaging with Sales, Product, Support, and other teams

• Experienced in working with large customers in a consulting or technical expert capacity

• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices