Solution Consultant, Data Center & Cloud Platform

Atlassian; Austin (TX); Vor Ort; USD 120.000 - 170.000; Vollzeit

Zusammenfassung

Atlassian is seeking a seasoned professional to collaborate with Advisory Services and drive strategic outcomes for customers. You will partner with clients to solve business challenges using Atlassian products and solutions, while identifying opportunities for service expansion within their organizations.

You will develop deep expertise in Data Center and Cloud Platform areas, including Jira, Confluence, Jira Service Management, and Bitbucket, and guide customers through cloud migrations at

Qualifikationen

• 4-6 years of experience in or with SaaS companies.
• 2+ years in customer-facing roles engaging with stakeholders from admins to exec leadership.
• Demonstrated expertise in Data Center Platform (Jira, Jira Service Management, Confluence, Bitbucket, Crowd).
• Background in cloud architectures, integration methods, upgrades, and security considerations.
• Demonstrated expertise in Cloud Platform: migrating to and implementing Atlassian Cloud at enterprise scale.
• English fluency; second language (Spanish, French, or Portuguese) is a plus.

Aufgaben

• Collaborate with peers in Advisory Services to align on strategic outcomes for customers.
• Partner with customers to solve business challenges using Atlassian products, practices, and solutions.
• Identify and promote opportunities for service and product expansion within a client’s organization.
• Cultivate industry and solution expertise, staying current with best practices for different teams.
• Create technical solution content and prescriptive guidance for Atlassian solution areas.
• Partner with non-customer-facing teams to advocate for customer needs and innovative solutions.
• Travel up to 30% domestically, and sometimes internationally, for events.

Kenntnisse

SaaS experience

Customer-facing experience

English fluency

Stakeholder engagement

Cloud platform knowledge

Tools

Jira

Confluence

Jira Service Management

Bitbucket

Jobbeschreibung

What you'll do:

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers

• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions

• Identify and promote opportunities for service and product expansion within a client’s organization

• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams

• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas

• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers

• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Your required background:

• 4-6 years of experience within or working with SaaS companies

• 2+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership

• Demonstrated expertise in our Data Center Platform, including:

  • Experience administering Atlassian DC ecosystems and applications like Jira, Jira Service Management, Confluence, Bitbucket, Crowd, etc

  • Background in cloud computing architectures, integration methods, product upgrades, and associated security considerations

• Demonstrated expertise in Cloud Platform, including

  • Experience migrating to, architecting, and implementing Atlassian Cloud ecosystems at scale

  • Subject matter expertise in SaaS based-architectures, integration methods, and associated security considerations

  • Experience directing stakeholders through Atlassian Cloud transformation and adoption at an enterprise scale

• You're fluent in English, and nice to have a second language such as Spanish, French, or Portuguese for business communication

It’s nice if you are:

• Able to align your work schedule with US East and Central time zones

• Experienced in working with Public Sector customers

• Experienced in working on cross-team projects, engaging with Sales, Product, Support, and other teams

• Experienced in working with large customers in a consulting or technical expert capacity

• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices