Solution Consultant, Data Center & Cloud Platform

Atlassian; Washington (District of Columbia); On-site; USD 118,000 - 172,000; Full time

Job summary

Atlassian is hiring a Solution Consultant for the Advisory Services Public Sector team in the United States (DC area). The role combines DC and Cloud Platform expertise to guide large enterprise customers, delivering strategic technical guidance and value realization across Atlassian products and practices.

The position is an individual contributor role with travel up to 30% domestically and sometimes internationally, working with cross-functional teams to drive customer success and adoption at

Qualifications

• 4-6 years of experience within or working with SaaS companies.
• 2+ years of experience in customer-facing roles with stakeholders from technical admins to executives.
• Demonstrated expertise in Data Center Platform (e.g., Jira, Jira Service Management, Confluence, Bitbucket, Crowd).
• Demonstrated expertise in Cloud Platform (migration, SaaS architectures, security).
• Fluency in English; second language is a plus.

Responsibilities

• Collaborate with Advisory Services to align on outcomes for customers.
• Partner with customers to solve business challenges using Atlassian products and practices.
• Identify opportunities for service and product expansion within a client organization.
• Cultivate industry and solution expertise and stay current with best practices.
• Create technical guidance to support customer goals in Atlassian solution areas.
• Coordinate with cross-functional teams across Atlassian to address customer needs.
• Travel up to 30% domestically and, at times, internationally for events.

Skills

SaaS experience

Customer-facing

Data Center Platform

Cloud Platform

English fluency

Job description

Overview

Your future team

The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions; we want to see your ideas in action. We hire great people and then trust them to be great.

We're hiring a Solution Consultant with a DC and Cloud Platform skillset to join our Advisory Service’s Public Sector team as an individual contributor - this is not a managerial role. AtlassianSolution Consultantsare experts in Atlassian products, practices, and solutions, delivering guidance to drive value realization for clients who have purchased Advisory Services from Atlassian. Each member of the team is accomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes.

You will help our strongest promoters showcase successes to their peers and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash their teams' potential and get the most out of their Atlassian investment.

Responsibilities

What you'll do:

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers

• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions

• Identify and promote opportunities for service and product expansion within a client’s organization

• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams

• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas

• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers

• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Pay Ranges

In The United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $131,400 - $171,550

Zone B: $118,260 - $154,395

Zone C: $109,062 - $142,387

Qualifications

Your required background:

• 4-6 years of experience within or working with SaaS companies

• 2+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership

• Demonstrated expertise in our Data Center Platform, including:

  • Experience administering Atlassian DC ecosystems and applications like Jira, Jira Service Management, Confluence, Bitbucket, Crowd, etc

  • Background in cloud computing architectures, integration methods, product upgrades, and associated security considerations

• Demonstrated expertise in Cloud Platform, including

  • Experience migrating to, architecting, and implementing Atlassian Cloud ecosystems at scale

  • Subject matter expertise in SaaS based-architectures, integration methods, and associated security considerations

  • Experience directing stakeholders through Atlassian Cloud transformation and adoption at an enterprise scale

• You're fluent in English, and nice to have a second language such as Spanish, French, or Portuguese for business communication

It’s nice if you are:

• Able to align your work schedule with US East and Central time zones

• Experienced in working with Public Sector customers

• Experienced in working on cross-team projects, engaging with Sales, Product, Support, and other teams

• Experienced in working with large customers in a consulting or technical expert capacity

• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices