Solution Consultant, Connect EMEA (Fully Remote)

Mirakl; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Mirakl is seeking a customer success professional in the United States to help customers activate and adopt the Mirakl Platform. You will guide onboarding, educate seller teams, and track progress to enable self-sufficient client success.

The role emphasizes collaboration with product, sales, and operations to continuously improve onboarding processes and client outcomes.

Qualifications

• 2+ years of experience in customer success or account management.
• Proven track record of onboarding or educating customers.
• Strong cross-functional collaboration skills and operational discipline.

Responsibilities

• Drive fast and effective platform activation for new Connect customers.
• Enable Mirakl Platform clients to independently onboard and manage their sellers.
• Track onboarding progress and deliver structured feedback for continuous improvement.

Skills

Customer success

Account management

Onboarding customers

Cross-functional collaboration

Operational rigour

Job description

• Drive fast and effective platform activation for new Connect customers
• Enable Mirakl Platform clients to independently onboard and manage their sellers
• Track onboarding progress and deliver structured feedback for continuous improvement

What You'll Bring:

• 2+ years of experience in customer success or account management
• Proven track record of directly onboarding or educating customers
• Strong operational rigour and cross-functional collaboration skills

Why Mirakl:

• Join a global leader powering digital transformation for 450+ retailers and B2B organizations
• Work remotely with a supportive team across EMEA
• Contribute to innovative marketplace solutions used by top brands

Mirakl

Mirakl provides an enterprise marketplace platform and operating system for businesses to compete in the platform economy. With over 750 employees across 9 offices worldwide, the company values collaboration, action, and client success.