Director, Account Management & Sales Development – Mirakl Connect

Mirakl; Paris (KY); Hybrid; USD 134,000 - 201,000; Full time

Job summary

Mirakl is hiring for a senior leader to scale the Mirakl Connect EMEA Account Management and Business Development function from Paris. You will coach a team of account managers and business developers to drive upsell, renewals, and churn reduction while partnering with product, operations, and sales leadership to accelerate AI-enabled revenue growth.

The role requires deep enterprise experience, strong C-level relationship skills, and a track record of growing ARR in a fast-paced environment;

Qualifications

• 8+ years in B2B SaaS, with at least 4 years leading Account Management, Customer Success, or Sales Development teams in a fast-growing environment.
• Proven track record of driving MRR/ARR growth through renewals, upsell, and churn reduction across mid-market and enterprise.
• Experience building trusted relationships with C-level stakeholders at large brands or retailers.
• Experience managing BDR/SDR teams is a plus, as is a background in e-commerce, marketplaces, or retail tech.

Responsibilities

• Lead, coach, and develop the Account Management team to drive upsell, renewals, and churn reduction, while acting as executive sponsor for select strategic accounts.
• Define and execute growth strategy across the customer base, covering upsell, cross-sell, renewals, and churn prevention for mid-market to high-touch enterprise.
• Own top-of-funnel pipeline generation by leading the BDR team, with targets aligned to Sales Director and Marketing.
• Drive adoption of AI and automation across customer touchpoints and renewals, testing and scaling what works.
• Champion customer voice by translating insights into product feedback shaping the Mirakl Connect roadmap.

Skills

Revenue growth & retention strategy

Team leadership

Executive stakeholder management

AI & automation in customer-facing ops

Data-driven performance management

Tools

Salesforce

Outreach

Gong

Google Workspace

Dust

N8N & AI tools

Job description

About Mirakl:

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.

Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers.

Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

For more information, visit www.mirakl.com.

Mirakl in Numbers:

• Founded in 2012 | Member of French Tech Next40
• 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our Values:

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

• Work Hard Together: Teamwork and collaboration are the foundation of our success
• Get Things Done: We prioritize action and efficiency for impactful results
• Go Above & Beyond: We tackle challenges proactively and always aim for excellence
• Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• Satisfy & Empower Clients: We're committed to our clients' success

Connect | Paris | Full-time

1. The Team You'll Join

You'll be part of our Mirakl Connect EMEA team, led by Jane Barge, VP Mirakl Connect EMEA. The team consists of up to 5 Account Managers and Business Developers covering the EMEA region. Together, you'll be scaling AI-driven revenue growth for Mirakl Connect across retention, expansion, and pipeline generation.

2. Your Impact

• Lead, coach, and develop the Account Management team to drive upsell, renewals, and churn reduction targets, while personally acting as executive sponsor for a select portfolio of strategic enterprise accounts.
• Define and execute the growth strategy across the customer base, covering upsell, cross-sell, renewals, and churn prevention from highly automated mid-market motions to high-touch enterprise relationships.
• Own top-of-funnel pipeline generation by leading the BDR team, with targets aligned across the Sales Director, enterprise Account Executives, and Marketing.
• Drive the adoption of AI and automation across customer touchpoints, renewals, expansion triggers, and prospecting, working closely with Product, Ops, and agent builders to test, measure, and scale what works.
• Champion the voice of the customer by translating insights into product feedback that shapes the Mirakl Connect roadmap, while building a team culture grounded in ownership, experimentation, and results.

3. What You'll Bring to the Role

Experience:

• 8+ years in B2B SaaS, including at least 4 years leading Account Management, Customer Success, or Sales Development teams in a fast-growing environment
• Proven track record of driving MRR/ARR growth through renewals, upsell, and churn reduction across mid-market and enterprise customer segments
• Demonstrated ability to build trusted relationships with C-level stakeholders at large brands or retailers
• Experience managing BDR/SDR teams is a plus, as is a background in e-commerce, marketplaces, or retail tech

Skills:

• Revenue growth and retention strategy
• Team leadership, hiring, and development
• Executive stakeholder management
• AI and automation application in customer-facing teams
• Data-driven performance management (Salesforce and revenue metrics)

4. Tools Used

• Salesforce
• Outreach
• Gong
• Google Workspace
• Dust
• N8N and other AI automation tools

5. Languages

• English: Fluent
• French: Fluent

6. Compensation, Perks & Benefits

• Pay Range: Competitive; details will be discussed during the recruiter interview

#LI-Hybrid

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.

As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French.

We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.