Solution Consultant

Fusion Group; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Fusion GBS is seeking a Solution Consultant to support the Sales team by identifying, qualifying and nurturing opportunities, and to demonstrate the value of our IT service management solutions.

You will design customer demos, develop SOWs, and collaborate with technical experts to deliver tailored, ROI-driven proposals. This role requires strong communication and a client-focused mindset, with emphasis on ITIL-aligned processes and partner ecosystems.

Qualifications

• Presales or sales engineering experience in IT
• Ability to map customer needs to solutions and demonstrate ROI
• Strong collaboration with Sales teams to drive opportunities

Responsibilities

• Present value and functions of Fusion GBS solutions and partner offerings at all levels
• Plan, prepare, and run customer-specific demos
• Implement proof-of-values for customers
• Create cross-product solution scenarios based on customer requirements
• Develop SOWs and project plans to support tailored proposals

Skills

Communication

Technical aptitude

English fluency

Tools

BMC Helix ITSM

ServiceNow Certified Associate

Job description

Fusion GBS is a global leader in service management. We support organizations in transforming their operations through data-driven insights, scalable digital solutions, and proven methodologies. With over 25 years of experience, we deliver measurable outcomes across industries and simplify complexchallenges to accelerate digital change.

About the role:

The Solution Consultant is a key contributor to business growth, supporting the Sales team in identifying, qualifying and nurturing sales opportunities. This individual will work closely with the Sales teams to understand customer needs, demonstrate the value of our product and position our solutions as the optimal choice for Enterprise Service Management.

Key Responsibilities:

Presentation of the added value and functions of Fusions own solutions as well as the solutions of our partners (BMC Software, ServiceNow, Halo ITSM, ...) at all levels.

Planning, preparation, and implementation of customer-specific demos

Implementation of proof-of-values

Creation of cross-product solution scenarios based on customer requirements

Proposal Development: Create comprehensive statements of work (SOWs) and project plans to support sales teams in developing customized proposals that address customer needs and align with our service offerings.

Solution Design: Collaborate with technical experts to design tailored solutions that meet customer requirements and maximize the value of our products.

Experience:

Proven experience in a presales or sales engineering role within the IT industry.

Collaboration with Sales teams to optimize the sales pipeline, track progress, and identify potential risks or challenges.

Articulate compelling value propositions that highlight the unique benefits and ROI of our solutions, differentiating them from competitors.

Value Selling: Experience in value-based selling techniques and methodologies.

Knowledge:

ITIL certified

BMC Certified Associate (Helix ITSM, Helix CMDB or others)

ServiceNow Certified Associate

Skills:

Solid communication and presentation skills, both verbal and written.

Solid technical aptitude and problem-solving skills

Native speakers in the region, English (fluent)

Qualifications:

Strong understanding of the Enterprise Service Management concept, ITIL framework, and ITSM software solutions.

Customer Relationship Building: Foster strong relationships with potential customers, building trust and credibility.

Technical Consultation: Provide technical guidance and support to Sales teams during the sales process, ensuring a deep understanding of our products and their capabilities.

Competitive Analysis: Stay informed about industry trends, competitor offerings, and market dynamics to identify opportunities for differentiation and competitive advantage.

Value Proposition Development: Articulate compelling value propositions that highlight the unique benefits and ROI of our solutions, differentiating them from competitors.

Fusion GBS is an equal-opportunity employer. We welcome applicants of all genders, backgrounds, identities, and experiences.