Solution Architect, Technical Lead - Temporary Worker

dentsu; Maryland; Remote; USD 121,000 - 138,000; Full time

Benefits offered by this job

Paid holidays

Safe and sick time

Job summary

Dentsu is seeking an experienced Technical Solution Architect and Implementation Lead to drive enterprise SaaS deployments within the Qualtrics ecosystem for public sector and enterprise clients. This role blends technical execution with strategic consulting to deliver scalable data architectures and automated workflows.

You will lead end-to-end implementations, design data models, oversee integrations with Salesforce, SAP, CRMs, and data warehouses, and coordinate with cross-functional teams to

Qualifications

• 10+ years leading complex technical programs in services/SaaS environments.
• Experience with APIs, JavaScript, HTML, CSS; SQL or Python is a plus.
• Familiarity with data integrations (AEP, Salesforce) and automation.
• Proven project management and client relationship skills.
• Experience with Qualtrics or similar survey platforms in enterprise deployments.

Responsibilities

• Lead enterprise SaaS deployments and translate business goals into scalable data architectures.
• Design survey architectures, data models, workflows, and integrations.
• Oversee end-to-end implementations and coordinate cross-functional teams.
• Identify risks, plan mitigations, and drive delivery milestones.
• Test, validate, and optimize surveys, data flows, and integrations.
• Create documentation and configuration guides; enable training and handover.

Skills

Project management

Client relationship management

Leadership

Communication

Enterprise SaaS experience

Education

BA/BS in Experience Design, Engineering, Information Systems, or equivalent

Tools

Qualtrics

Salesforce

Tableau

Power BI

SQL

JavaScript

Python

Job description

We are seeking an experienced Technical Solution Architect and Implementation Lead to spearhead enterprise-level SaaS deployments with a primary focus on the Qualtrics ecosystem. In this client-facing role, you will bridge technical execution and strategic consulting—translating complex business objectives into scalable, efficient data architectures and automated workflows. You will partner directly with enterprise clients in the public sector and cross-functional engineering teams to drive successful, end-to-end implementations that deliver long-term value.

Start Date: ASAP

Duration: 3 months (with potential to extend or go permanent)

Location: Remote (East Coast preferable but not required)

Manages complex data integration, such as seamlessly connecting Qualtrics data with platforms like Salesforce to create a unified customer view.

• Design survey architectures, data models, workflows, and integrations that align with client objectives.

Technical Implementation

• Lead enterprise-level implementations of SaaS platforms (e.g., Configure the Qualtrics platform — surveys, dashboards, distributions, automations, and embedded data logic.
• Salesforce, SAP, Slack, CRM, HRIS tools, or data warehouses) via APIs and web services.
• JavaScript for survey customization or Python for automation).

• Collaborate with project managers, engineers, and business analysts to ensure successful project delivery.
• Drive strategic planning and execution across multiple projects.
• Identify potential risks and recommend mitigations.

Quality Assurance & Optimization

• Test and validate survey logic, data flows, and integrations before go-live.
• Troubleshoot complex platform issues and optimize performance.
• Recommend improvements to enhance user experience or reporting accuracy.

Enablement & Training

• Create documentation, architecture diagrams, and configuration guides.

Customer Experience & Service Orientation

• Champion the customer’s needs and advocate for their success.
• Own the customer experience end-to-end, ensuring satisfaction and long-term value.
• Take personal accountability for outcomes and team success.

10+ years in leading complex technical programs, ideally in a services company or SaaS environment.

BA / BS in in Experience Design, Engineering, Information Systems, or equivalent experience (preferred)

Experience with APIs, JavaScript, HTML, CSS, and possibly SQL or Python

Familiarity with data integrations (AEP, Salesforce), automation (event triggers), and analytics tools (like Tableau or Power BI)

Project management and client relationship skills.

Experience with Qualtrics or similar survey platforms in enterprise implementations.

The hourly pay range for this position is $88-$100. The hourly pay rate for the successful candidate is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Temporary employees are eligible for paid holidays in accordance with dentsu policy, as well as safe and sick time.

USA - Remote - Maryland Brand:

Full time Contract Type:

Temporary Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to are here to support you.