Solution Architect, Technical Lead - Temporary Worker

Dentsu International Americas; United States; Remote; USD 121,000 - 138,000; Full time

Benefits offered by this job

Paid holidays

Safe and sick time

Job summary

Ugam Tim, a division under Dentsu International Americas, seeks an experienced Technical Solution Architect to lead enterprise-level Qualtrics deployments for public sector clients. This remote, 3-month engagement emphasizes bridging technical execution with strategic consulting to deliver scalable data architectures and automated workflows.

Responsibilities include designing integrations with Salesforce and other systems, configuring Qualtrics modules, and guiding cross-functional teams to

Qualifications

• 10+ years leading complex technical programs in services/SaaS environments.
• BA/BS in Experience Design, Engineering, Information Systems or equivalent experience preferred.

Responsibilities

• Translate business goals into scalable Qualtrics solutions.
• Lead enterprise-level SaaS implementations and APIs integrations.
• Configure Qualtrics surveys, dashboards, distributions, and embedded data logic.
• Write custom scripts (JavaScript/Python) for automation.
• Collaborate with clients and cross-functional teams to ensure delivery and value.

Skills

Qualtrics XM modules

JavaScript/HTML/CSS

Automation/workflows

Data integrations (Salesforce, SAP)

Education

BA/BS in Experience Design, Engineering, Information Systems

Tools

Tableau

Power BI

Salesforce

APIs

Job description

Job Description

About the Role

We are seeking an experienced Technical Solution Architect and Implementation Lead to spearhead enterprise-level SaaS deployments with a primary focus on the Qualtrics ecosystem. In this client-facing role, you will bridge technical execution and strategic consulting-translating complex business objectives into scalable, efficient data architectures and automated workflows. You will partner directly with enterprise clients in the public sector and cross-functional engineering teams to drive successful, end-to-end implementations that deliver long-term value.

Start Date: ASAP

Duration: 3 months (with potential to extend or go permanent)

Location: Remote (East Coast preferable but not required)

Core Responsibilities

Solution Design & Architecture

• Understand a client's business goals and translate them into scalable Qualtrics solutions.
• Manages complex data integration, such as seamlessly connecting Qualtrics data with platforms like Salesforce to create a unified customer view.
• Design survey architectures, data models, workflows, and integrations that align with client objectives.
• Ensure solutions are efficient, maintainable, and follow best practices.

Technical Implementation

• Lead enterprise-level implementations of SaaS platforms (e.g., Qualtrics).
• Translate complex technical concepts into clear, actionable insights.
• Collaborate with cross-functional teams to align technology, people, and processes.
• Configure the Qualtrics platform - surveys, dashboards, distributions, automations, and embedded data logic.
• Build integrations between Qualtrics and other systems (e.g., Salesforce, SAP, Slack, CRM, HRIS tools, or data warehouses) via APIs and web services.
• Write custom scripts (e.g., JavaScript for survey customization or Python for automation).

Client Consultation & Stakeholder Management

• Work directly with clients to gather requirements and present technical solutions.
• Collaborate with project managers, engineers, and business analysts to ensure successful project delivery.
• Educate clients on Qualtrics capabilities and best practices.
• Drive strategic planning and execution across multiple projects.
• Maintain rigorous attention to detail and ensure timely follow-ups.
• Manage competing priorities with precision and accountability.
• Practice active listening and communicate with clarity and empathy.
• Navigate difficult conversations with professionalism and confidence.
• Maintain a positive tone and build trust with stakeholders.

Quality Assurance & Optimization

• Test and validate survey logic, data flows, and integrations before go-live.
• Troubleshoot complex platform issues and optimize performance.
• Recommend improvements to enhance user experience or reporting accuracy.

Evaluate Feasibility

• Assess whether proposed solutions fit within budget, time, and technical constraints.
• Identify potential risks and recommend mitigations.

Enablement & Training

• Train clients and internal teams on using Qualtrics effectively.
• Create documentation, architecture diagrams, and configuration guides.

Customer Experience & Service Orientation

• Champion the customer's needs and advocate for their success.
• Own the customer experience end-to-end, ensuring satisfaction and long-term value.
• Demonstrate empathy, follow-through, and a proactive approach to problem-solving.
• Take personal accountability for outcomes and team success.

Qualifications

• 10+ years in leading complex technical programs, ideally in a services company or SaaS environment.
• BA / BS in in Experience Design, Engineering, Information Systems, or equivalent experience (preferred).

Technical Skills

• Proficiency in Qualtrics CoreXM, CustomerXM, EmployeeXM, or BrandXM modules preferred.
• Experience with APIs, JavaScript, HTML, CSS, and possibly SQL or Python.
• Setup automated workflows within Qualtrics to trigger aligned actions across the tech stack.
• Familiarity with data integrations (AEP, Salesforce), automation (event triggers), and analytics tools (like Tableau or Power BI).

Business & Soft Skills

• Strong communication - able to explain technical details to non-technical stakeholders.
• Strategic thinking - aligning technology with business outcomes.
• Project management and client relationship skills.
• Experience with Qualtrics or similar survey platforms in enterprise implementations.

Pay and Benefits

The hourly pay range for this position is $88-$100. The hourly pay rate for the successful candidate is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Temporary employees are eligible for paid holidays in accordance with dentsu policy, as well as safe and sick time. This position is not eligible for any other benefits or other compensation.

Location: USA - Remote - Maryland

Brand: Ugam Tim