Solution Architect, Technical Lead - Temporary Worker

Ugam Solutions, Inc; Maryland; Hybrid; USD 121,000 - 138,000; Full time

Benefits offered by this job

Paid holidays

Disability accommodations

Job summary

Dentsu is seeking an experienced Technical Solution Architect and Implementation Lead to drive enterprise Qualtrics deployments. You will translate complex business goals into scalable data architectures, automate workflows, and partner with enterprise clients in the public sector.

This remote role focuses on designing solutions, leading technical teams, and ensuring successful end-to-end implementations with long-term value.

Qualifications

• 10+ years in leading complex technical programs, ideally in a services company or SaaS environment.
• BA / BS in Experience Design, Engineering, Information Systems, or equivalent experience (preferred)
• Experience with Qualtrics modules, APIs, JavaScript/HTML/CSS, and data integrations is required.

Responsibilities

• Understand a client’s goals and translate them into scalable Qualtrics solutions.
• Manage data integration across platforms to create a unified customer view.
• Design survey architectures, data models, and workflows aligned with objectives.
• Configure Qualtrics surveys, dashboards, distributions, and data logic.
• Build integrations between Qualtrics and Salesforce, SAP, Slack or data warehouses via APIs.

Skills

Qualtrics CoreXM

Qualtrics CustomerXM

Qualtrics API

JavaScript

Python

HTML/CSS

Data integration

Enterprise SaaS

Public sector

Solution architecture

Education

BA/BS in Experience Design or related field

Tools

Salesforce

SAP

Slack

CRM systems

Power BI

Job description

Job Description

About the Role

We are seeking an experienced Technical Solution Architect and Implementation Lead to spearhead enterprise-level SaaS deployments with a primary focus on the Qualtrics ecosystem. In this client-facing role, you will bridge technical execution and strategic consulting-translating complex business objectives into scalable, efficient data architectures and automated workflows. You will partner directly with enterprise clients in the public sector and cross-functional engineering teams to drive successful, end-to-end implementations that deliver long-term value.

Start Date: ASAPDuration: 3 months (with potential to extend or go permanent)Location: Remote (East Coast preferable but not required)

Core Responsibilities

Solution Design & Architecture

• Understand a client’s business goals and translate them into scalable Qualtrics solutions.
• Manages complex data integration, such as seamlessly connecting Qualtrics data with platforms like Salesforce to create a unified customer view.
• Design survey architectures, data models, workflows, and integrations that align with client objectives.
• Ensure solutions are efficient, maintainable, and follow best practices.

Technical Implementation Lead

• enterprise-level implementations of SaaS platforms (e.g., Qualtrics).
• Translate complex technical concepts into clear, actionable insights.
• Collaborate with cross-functional teams to align technology, people, and processes.
• Configure the Qualtrics platform - surveys, dashboards, distributions, automations, and embedded data logic.
• Build integrations between Qualtrics and other systems (e.g., Salesforce, SAP, Slack, CRM, HRIS tools, or data warehouses) via APIs and web services.
• Write custom scripts (e.g., JavaScript for survey customization or Python for automation).

Client Consultation & Stakeholder Management

• Work directly with clients to gather requirements and present technical solutions.
• Collaborate with project managers, engineers, and business analysts to ensure successful project delivery.
• Educate clients on Qualtrics capabilities and best practices.
• Drive strategic planning and execution across multiple projects.
• Maintain rigorous attention to detail and ensure timely follow-ups.
• Manage competing priorities with precision and accountability.
• Practice active listening and communicate with clarity and empathy.
• Navigate difficult conversations with professionalism and confidence.
• Maintain a positive tone and build trust with stakeholders.

Quality Assurance & Optimization

• Test and validate survey logic, data flows, and integrations before go-live.
• Troubleshoot complex platform issues and optimize performance.
• Recommend improvements to enhance user experience or reporting accuracy.

Evaluate Feasibility

• Assess whether proposed solutions fit within budget, time, and technical constraints.
• Identify potential risks and recommend mitigations.

Enablement & Training

• Train clients and internal teams on using Qualtrics effectively.
• Create documentation, architecture diagrams, and configuration guides.

Customer Experience & Service Orientation

• Champion the customer’s needs and advocate for their success.
• Own the customer experience end-to-end, ensuring satisfaction and long-term value.
• Demonstrate empathy, follow-through, and a proactive approach to problem-solving.
• Take personal accountability for outcomes and team success.

Qualifications

• 10+ years in leading complex technical programs, ideally in a services company or SaaS environment.
• BA / BS in in Experience Design, Engineering, Information Systems, or equivalent experience (preferred)
• Technical Skills: Proficiency in Qualtrics CoreXM, CustomerXM, EmployeeXM, or BrandXM modules preferred Experience with APIs, JavaScript, HTML, CSS, and possibly SQL or Python Setup automated workflows within Qualtrics to trigger aligned actions across the tech stack Familiarity with data integrations (AEP, Salesforce), automation (event triggers), and analytics tools (like Tableau or Power BI)
• Business & Soft Skills: Strong communication - able to explain technical details to non-technical stakeholders. Strategic thinking - aligning technology with business outcomes. Project management and client relationship skills. Experience with Qualtrics or similar survey platforms in enterprise implementations.

The hourly pay range for this position is $88-$100. The hourly pay rate for the successful candidate is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Temporary employees are eligible for paid holidays in accordance with dentsu policy, as well as safe and sick time.

This position is not eligible for any other benefits or other compensation.

Location: USA - Remote - Maryland

Location: Remote (East Coast preferable but not required)

Brand: Ugam Time Type: Full time Contract Type: Temporary

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [e-mail] by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.

About dentsu

For over 120 years, innovation has been a core tenet of our offering - exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We're leading the way - helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work