Solution Architect

Ser Group; Boston (MA); On-site; USD 110,000 - 170,000; Full time

Job summary

Doxis is redefining how businesses manage information. The Solution Architect will guide customers and internal teams, design tailored solutions with the Doxis Suite, and support projects from concept to implementation, ensuring long-term value of the software.

The role includes optimizing internal processes, training colleagues, and handling complex challenges, while traveling to client sites on the East Coast as needed; strong communication and leadership are essential.

Qualifications

• Experience as Senior Consultant in content management or 3–4 years as Solution Architect.
• Strong technical ability to design and implement project solutions.
• Proven ability to gather requirements and create design documents at technical and business levels.
• Excellent communication, presentation, and leadership skills; mentor for team members.

Responsibilities

• Close collaboration with customers to understand needs and develop sustainable, long-term solutions.
• Lead the technical aspects of scoping sessions and coordinate with project managers for successful delivery.
• Translate business requirements into detailed technical specifications and actionable solutions.
• Work with cross-functional teams to ensure aligned and cohesive project delivery.
• Build and maintain relationships with key customers and stakeholders.
• Contribute to business strategy with senior leadership and report to executive management.
• Coach and mentor team members and drive digital transformation and innovation.
• Support marketing with technical presentations and content creation.

Skills

Senior Consultant

Solution Architect

Business process analysis

Project management

Leadership

English fluency

Tools

Java

SQL

SAP

ERP systems

Cloud technologies

Job description

Solution Architect

full-time

About Doxis

At Doxis, we are redefining how businesses manage and leverage their information. Recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Document Management, Doxis is one of the top innovators in enterprise content and process management.
With over 5,000 customers worldwide and more than three decades of experience, our award-winning platform helps organizations streamline processes, improve collaboration, and unlock the full value of their information. Backed by TA Associates, one of the world’s leading global growth private equity firms, we’re scaling rapidly to meet the growing demand for digital transformation and SaaS solutions.
At Doxis, you’ll join a fast-paced, international environment where creativity, collaboration, and bold ideas are valued. Together, we’re shaping the digital workplace of the future and you can help us make it happen.

About the role

As a Solution Architect, you guide customers and internal teams, share knowledge, and act as a mentor. Using our Doxis Suite, you design tailored solutions and support projects from initial concept through to implementation, ensuring the long-term value of the software. In addition, you optimize internal processes, train colleagues, and successfully handle complex challenges.

Boston, United States

Your Responsibilities

• Close collaboration with customers to understand their needs and develop sustainable, long-term solutions
• Leading the technical aspects of scoping sessions and working closely with project managers to ensure the successful implementation and delivery of complex customer projects
• Gathering business requirements and translating them into detailed technical specifications and actionable solutions
• Working with cross-functional teams, including product management, development, and service sales management, to ensure aligned and cohesive project delivery
• Building and maintaining strong relationships with key customers and stakeholders
• Contributing to business strategy in collaboration with senior leadership and reporting directly to executive management
• Acting as a coach and mentor for team members
• Driving digital transformation and innovation by staying ahead of technological trends
• Supporting marketing with technical presentations and content creation

Your Profile

• At least 5 years of experience as a Senior Consultant in the content management field or 3 to 4 years of experience as a Solution Architect
• Experience in analyzing business processes and integrating cross-application data models, along with strong technical expertise in designing and implementing project solutions
• Proven experience in gathering business requirements and creating design documents at both technical and business levels
• Demonstrated project management skills to plan, execute, and deliver projects within time and budget constraints
• Excellent communication, presentation, and leadership skills, with the ability to educate customers and build trusted advisor relationships
• A solution-oriented mindset, a hands-on approach, and a strong commitment to continuous improvement
• Desirable skills include experience with programming languages such as Java, knowledge of database management such as SQL, and familiarity with SAP or other ERP systems, as well as cloud technologies
• Fluency in English with strong communication skills
• Willingness to travel to client sites (East Coast, mainly)

Doxis is one big family with flexibility and great benefits as well as a modern office with first-class equipment.