Solution Adoption Project Manager, Ambulatory

Waystar, Inc; Duluth (GA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive total rewards

Customizable benefits package

Generous paid time off

Paid parental leave

Education assistance opportunities

Free mental health programs

401(K) program with company match

Pet insurance

Job summary

Waystar, Inc is seeking a Strategic Project Manager to oversee the implementation of healthcare solutions. The role involves managing project teams and coordinating with clients to ensure successful outcomes.

Candidates must have a Bachelor's degree, critical thinking skills, and healthcare billing knowledge. The position offers a dynamic work environment and various employee perks, including paid time off and education assistance.

Qualifications

• Bachelor’s degree is required.
• Exceptional critical thinking and analytical skills.
• Healthcare billing or healthcare operations experience required.
• Project management experience with healthcare organizations preferred.
• Excellent organizational skills to manage multiple projects.

Responsibilities

• Oversee and manage project implementation.
• Support client project success criteria.
• Manage project status and risk reporting.
• Act as primary contact for client project issues.
• Deliver project status reports.

Skills

Critical thinking

Analytical skills

Healthcare billing knowledge

Project management

Organizational skills

Communication skills

Education

Bachelor’s degree

Job description

About This Position

The Strategic Project Manager is responsible for the successful implementation of Waystar solutions by leading the project team and the client project team. This engagement begins with the sales transition to implementation, the move to production, and the transition of the solution and client to the Waystar Enterprise Support Team. Individuals in this position are expected to have or develop a specific knowledge of Waystar’s business, industry, and operations, including an intimate understanding of healthcare billing requirements, reimbursement, enrollment, and patient billing and payments.

What You’ll Do

• Oversee and manage all aspects of the project implementation, including product solutions and associated revenue.
• Understand and support the client project success criteria and goals.
• Define and communicate project plan updates to the Waystar team and client project manager.
• Manage project status, issue list, and risk management reporting.
• Act as primary contact to the client for project and milestone issues.
• Coordinate Waystar project team resources and deliverables.
• Deliver monthly internal project status reports.
• Coordinate monthly strategic review sessions with client and Waystar leadership.
• Document client set‑up information and specifics for the Transition Document.
• Perform other duties and/or projects as assigned by management within the area of responsibility.

What You’ll Need

• Bachelor’s degree is required.
• Exceptional critical thinking and analytical skills.
• Healthcare billing or healthcare operations experience required, preferably institutional and provider billing knowledge.
• Project management experience working with large healthcare organizations preferred.
• Excellent organizational skills with the ability to juggle multiple projects concurrently.
• Excellent written and oral communication skills; must effectively communicate implementation results to team members, clients, and vendor partners.

About Waystar

Waystar helps providers simplify healthcare payments and improve financial outcomes across the complete revenue cycle. Its cloud‑based platform combines innovative technology, robust data, and client support to streamline workflows and enhance financial performance, allowing providers to focus on patients and communities.

Waystar Perks

• Competitive total rewards (base salary + bonus, if applicable).
• Customizable benefits package (three medical plans with Health Saving Account company match).
• Generous paid time off for non‑exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays; flexible time off for exempt team members + 13 paid holidays.
• Paid parental leave (maternity and paternity).
• Education assistance opportunities and free LinkedIn Learning access.
• Free mental health and family planning programs, including adoption assistance and fertility support.
• 401(K) program with company match.
• Pet insurance.
• Employee resource groups.

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.