Solution Adoption Consultant

Waystar; United States; Remote; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Competitive total rewards

Benefits package

Generous paid time off

Parental leave

Education assistance

LinkedIn Learning access

Mental health programs

401K with company match

Pet insurance

Employee resource groups

Zusammenfassung

Waystar is seeking a Solution Adoption Consultant to serve as the primary client contact during implementation, focusing on setup, design, and ensuring delivery aligned with contractual terms.

The role involves leading client training, managing multiple projects concurrently, and building strong relationships with client teams while driving adoption of best practices in healthcare revenue cycle.

Qualifikationen

• 3+ years working in the healthcare revenue cycle.
• Strong process orientation, problemsolving & troubleshooting skills with a firm commitment to quality.
• HIPAA regulation knowledge.
• Knowledge of Back-End Revenue Cycle operations.
• Experience with X12 formats, i.e., 837/835, 270/271 and 276/277.
• Proficient with Microsoft Office Suite.
• Excellent written and oral communication skills.
• Team player.
• Ability to travel up to 20%.

Aufgaben

• Act as Subject Matter Expert assigned to Waystar revenue cycle implementations; ensure solutions are delivered in compliance with contractual terms and Waystar processes.
• Drive a high level of client satisfaction.
• Manage and meet deadlines of multiple projects simultaneously.
• Establish relationships with the client project team, influencers, and leadership.
• Communicate challenges and recommend solutions to clients and internal stakeholders.
• Lead client training sessions.
• Evaluate client challenges and implement industry-leading best practices.

Kenntnisse

Healthcare revenue cycle

Process orientation

Troubleshooting

Communication skills

Team player

Travel readiness

Tools

Microsoft Office

X12 formats (837/835, 270/271, 276/277)

Jobbeschreibung

ABOUT THIS POSITION

Right now, we are looking to add talent to our Enterprise Solution Adoption team. The Solution Adoption Consultant role will act as the primary client contact for Waystar solution-specific set-up and design issues during the implementation stage. The successful candidate will be comfortable in front of some of the most successful Health System and Hospital organizations in the U.S.

WHAT YOU’LL DO

• Subject Matter Expert assigned to Waystar revenue cycle implementations - ensuringsolutionsare delivered in compliance with contractual termsandaligned with Waystarvalues andprocesses.

• Drivesa high levelof client satisfaction.

• Managesand meetsdeadlinesofmultiple projectssimultaneously.

• Establishes relationships with the client project team, keyinfluencers,and client leadership.

• Communicates challengesandshortcomings toclientsand internal stakeholders, recommending solutionswhen possible.

• Leads client training sessions.

• Evaluate client challenges and implement industry-leading best practices.

WHAT YOU’LL NEED

• 3+ years workingin the healthcare revenuecycle.

• Strong process orientation, problemsolving& troubleshootingskillswitha firm commitment toquality.

• HIPAA regulation knowledge.

• Knowledge ofBack- End Revenue Cycle operations.

• Experience withx12 formats, i.e., 837/835, 270/271 and 276/277.

• Proficient with Microsoft Office Suite.

• Excellentwritten and oral communication skills.

• Team player.

• Ability to travel up to20%.

Preferred Knowledge

• Institutional and Professional Payer requirements

• Clearinghouseexperience

• Claims scrubberexperience

• Hospital Health Systems/Physician Practice Management Systems

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful,optimistic & fun.

Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks +13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.