Solution Adoption Consultant

Waystar, Inc; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive total rewards

Customizable benefits package

3 weeks PTO + 13 holidays

Paid parental leave

Education assistance

LinkedIn Learning access

Mental health programs

401K with company match

Pet insurance

Employee resource groups

Job summary

Waystar in Atlanta is seeking a Solution Adoption Consultant to act as the primary client contact for solution-specific setup and design during implementation. The successful candidate will work with leading Health Systems and Hospitals across the U.S.

to ensure deployments align with contractual terms and Waystar processes. As SME, you will drive client satisfaction, manage multiple projects, lead training sessions, and promote industry best practices while maintaining strong relationships and

Qualifications

• 3+ years working in the healthcare revenue cycle.
• Strong process orientation, problem solving & troubleshooting with a focus on quality.
• HIPAA knowledge.
• Experience with x12 formats (837/835, 270/271, 276/277).
• Proficient with Microsoft Office Suite.
• Excellent written and oral communication skills.
• Ability to travel up to 20%.
• experience with Clearinghouse and payer requirements is preferred.

Responsibilities

• Serve as the SME for Waystar revenue cycle implementations.
• Ensure solutions are delivered per contractual terms and Waystar processes.
• Drive high client satisfaction and manage deadlines across multiple projects.
• Build relationships with client teams and leadership.
• Communicate challenges and recommend solutions to clients and stakeholders.
• Lead client training sessions.
• Evaluate challenges and implement best practices.

Skills

Revenue cycle experience

HIPAA knowledge

X12 formats

Communication skills

Travel up to 20%

Tools

Microsoft Office Suite

Job description

ABOUT THIS POSITION

Right now, we are looking to add talent to our Enterprise Solution Adoption team. The Solution Adoption Consultant role will act as the primary client contact for Waystar solution-specific set‑up and design issues during the implementation stage. The successful candidate will be comfortable in front of some of the most successful Health System and Hospital organizations in the U.S.

WHAT YOU'LL DO

• Subject Matter Expert assigned to Waystar revenue cycle implementations - ensuring solutions are delivered in compliance with contractual terms and aligned with Waystar values and processes.
• Drives a high level of client satisfaction.
• Manages and meets deadlines of multiple projects simultaneously.
• Establishes relationships with the client project team, key influencers, and client leadership.
• Communicates challenges and shortcomings to clients and internal stakeholders, recommending solutions when possible.
• Leads client training sessions.
• Evaluate client challenges and implement industry‑leading best practices.

WHAT YOU'LL NEED

• 3+ years working in the healthcare revenue cycle.
• Strong process orientation, problem solving & troubleshooting skills with a firm commitment to quality.
• HIPAA regulation knowledge.
• Knowledge of Back- End Revenue Cycle operations.
• Experience with x12 formats, i.e., 837/835, 270/271 and 276/277.
• Proficient with Microsoft OfficeSuite.
• Excellent written and oral communication skills.
• Team player.
• Ability to travel up to 20%.
• Preferred Knowledge Institutional and Professional Payer requirements.
• Clearinghouse experience.
• Claims scrubber experience.
• Hospital Health Systems/Physician Practice Management Systems.

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud‑based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays.
• We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Waystar provides cloud-based technology that simplifies and unifies healthcare payments. Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun.