Solution Adoption Consultant

Waystar; Lehi (UT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary + bonus

3 medical plans with HSA

3 weeks PTO + 13 holidays

Paid parental leave

Education assistance & LinkedIn Learn

401(k) with company match

Mental health and family planning

Employee resource groups

Job summary

Waystar in Utah is seeking an Enterprise Solution Adoption Consultant to be the primary client contact for solution-specific setup and design during implementations. You will work with leading health systems and hospitals across the U.S. to deliver compliant, effective revenue cycle solutions.

You’ll drive client satisfaction, lead training sessions, and coordinate multiple projects while building relationships with client teams and leadership. Travel up to 20% is required.

Qualifications

• 3+ years working in the healthcare revenue cycle.
• Strong process orientation with problem solving & troubleshooting.
• HIPAA regulation knowledge.
• Knowledge of back-end revenue cycle operations.
• Experience with x12 formats (837/835, 270/271, 276/277).
• Proficient with Microsoft Office Suite.

Responsibilities

• Act as Subject Matter Expert assigned to Waystar revenue cycle implementations; ensure solutions align with terms and Waystar processes.
• Drive a high level of client satisfaction.
• Manage deadlines across multiple projects.
• Establish relationships with client teams and leadership.
• Communicate challenges and propose solutions to clients and stakeholders.
• Lead client training sessions.
• Evaluate client challenges and implement industry-leading best practices.

Skills

Healthcare revenue cycle experience

Process orientation

HIPAA knowledge

Back-end revenue cycle operations

x12 formats (837/835, 270/271, 276/277

Microsoft Office

Excellent written and oral comms

Team player

Up to 20% travel

Job description

About This Position

Right now, we are looking to add talent to our Enterprise Solution Adoption team. The Solution Adoption Consultant role will act as the primary client contact for Waystar solution‑specific set‑up and design issues during the implementation stage. The successful candidate will be comfortable in front of some of the most successful Health System and Hospital organizations in the U.S.

About This Position

Right now, we are looking to add talent to our Enterprise Solution Adoption team. The Solution Adoption Consultant role will act as the primary client contact for Waystar solution‑specific set‑up and design issues during the implementation stage. The successful candidate will be comfortable in front of some of the most successful Health System and Hospital organizations in the U.S.

What You'll Do

• Subject Matter Expert assigned to Waystar revenue cycle implementations - ensuring solutions are delivered in compliance with contractual terms and aligned with Waystar values and processes.
• Drives a high level of client satisfaction.
• Manages and meets deadlines of multiple projects simultaneously.
• Establishes relationships with the client project team, key influencers, and client leadership.
• Communicates challenges and shortcomings to clients and internal stakeholders, recommending solutions when possible.
• Leads client training sessions.
• Evaluate client challenges and implement industry-leading best practices.

What You'll Need

• 3+ years working in the healthcare revenue cycle.
• Strong process orientation, problem solving & troubleshooting skills with a firm commitment to quality.
• HIPAA regulation knowledge.
• Knowledge of Back- End Revenue Cycle operations.
• Experience with x12 formats, i.e., 837/835, 270/271 and 276/277.
• Proficient with Microsoft Office Suite.
• Excellent written and oral communication skills.
• Team player.
• Ability to travel up to 20%.

Preferred Knowledge

• Institutional and Professional Payer requirements
• Clearinghouse experience
• Claims scrubber experience
• Hospital Health Systems/Physician Practice Management Systems

About Waystar

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Category: Client Operations

Job Type: Full time

Req ID: R3367