Solstice Box Office & Guest Services Lead

Mount Auburn

Cambridge (MA)

On-site

USD 34,000 - 49,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Mount Auburn Cemetery's SOLSTICE event requires a Guest Services & Box Office Lead to provide ticketing and guest services support from early October through the event period. You will be the primary contact for ticketing questions before and during the season, ensuring a smooth guest experience from purchase to arrival.

You will learn Eventbrite, manage the dedicated SOLSTICE email, respond to inquiries by phone and email, and help resolve ticketing issues.

Qualifications

Exceptional customer service and communication skills.
Strong written communication abilities.
Comfortable learning Eventbrite and other ticketing software.
Able to manage multiple priorities in a fast-paced environment.
Experience in ticketing, events, hospitality, or customer service preferred.
Familiarity with Mount Auburn Cemetery and SOLSTICE is a plus.

Responsibilities

Serve as the primary support person for guest ticketing inquiries beginning when public ticket sales open.
Monitor and respond to emails received through the SOLSTICE Box Office account.
Answer guest phone calls related to ticketing, accessibility, policies, and general information.
Utilize Eventbrite to assist guests with ticket purchases and exchanges.
Provide exceptional customer service while resolving guest concerns.
Attend required training sessions.
Serve as an Event Lead during the event if additional leadership is needed.