Solstice Box Office & Guest Experience Lead

Proprietors of the Cemetery of Mount Auburn; Cambridge (MA); On-site; USD 34,000 - 49,000; Full time

Job summary

The SOLSTICE Guest Services & Box Office Lead at Mount Auburn Cemetery in Cambridge, MA provides ticketing and guest services for the annual SOLSTICE: Reflections on Winter Light, guiding guests from purchase through their on-site arrival.

You will be trained on Eventbrite and Mount Auburn’s SOLSTICE policies, manage the dedicated email account, handle exchanges, and resolve issues by phone and email, with hours increasing during the event and possible on-site leadership coverage.

Qualifications

• Exceptional customer service and communication skills.
• Strong written communication abilities.
• Comfortable learning Eventbrite and other ticketing software.
• Able to multitask and prioritize in a fast-paced environment.
• Ticketing, events, hospitality or customer service experience preferred.

Responsibilities

• Serve as the primary support for guest ticketing inquiries beginning when public ticket sales open supporting the Lead SOLSTICE Team.
• Monitor and respond to emails for the SOLSTICE Box Office.
• Answer guest phone calls about ticketing, accessibility, event policies, and general event information.
• Utilize Eventbrite to assist guests with ticket purchases, process approved ticket exchanges and modifications, and manage guest orders.
• Provide exceptional customer service while resolving guest concerns.
• Attend required training sessions.
• Serve as an Event Lead during the event if additional leadership coverage is needed.

Skills

Customer service

Written communication

Eventbrite

Multitasking

Ticketing / Events

Industry knowledge

Tools

Eventbrite

Ticketing software

Job description

The SOLSTICE Guest Services & Box Office Lead at Mount Auburn Cemetery in Cambridge, MA provides ticketing and guest services for the annual SOLSTICE: Reflections on Winter Light, guiding guests from purchase through their on-site arrival.

You will be trained on Eventbrite and Mount Auburn’s SOLSTICE policies, manage the dedicated email account, handle exchanges, and resolve issues by phone and email, with hours increasing during the event and possible on-site leadership coverage.