SOLSTICE Box Office & Guest Services Lead

Mount Auburn Cemetery

Cambridge (MA)

On-site

USD 25,000 - 33,000

Part time

6 days ago

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Job summary

Mount Auburn Cemetery is seeking a part-time SOLSTICE Guest Services & Box Office Lead to provide ticketing and guest services support for the annual SOLSTICE: Reflections on Winter Light. This role serves as the primary contact for guest ticketing questions before and during the event season, ensuring a smooth, welcoming experience from ticket purchase to on-site arrival.

The role includes training on Eventbrite and SOLSTICE ticketing policies, managing the dedicated SOLSTICE email account, and

Qualifications

Exceptional customer service and communication skills.
Strong written communication skills.
Comfortable learning Eventbrite and other ticketing software.
Able to manage multiple priorities in a fast-paced environment.
Experience in ticketing, events, hospitality, or customer service preferred.
Familiarity with Mount Auburn Cemetery and/or SOLSTICE is a plus.

Responsibilities

Serve as the primary support person for guest ticketing inquiries beginning when public ticket sales open supporting the Lead SOLSTICE Team.
Monitor and respond promptly during scheduled hours to emails received through the SOLSTICE Box Office email account.
Answer guest phone calls related to ticketing, accessibility, event policies, and general event information.
Utilize Eventbrite to assist guests with ticket purchases, process approved ticket exchanges and modifications, and manage guest orders.
Provide exceptional customer service while resolving guest concerns.
Attend required training sessions.
Serve as an Event Lead during the event if additional leadership coverage is needed.