Solera Looking for Salesforce System Administrator at Remote

Solera; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative leader in data and software services is seeking a Salesforce System Administrator to enhance user experiences and resolve issues. In this dynamic role, you will provide first-level support, manage system administration tasks, and collaborate closely with end users to document and analyze enhancement requests. Your expertise in Salesforce.com, including both Classic and Lightning UIs, will be crucial in ensuring system compliance and user satisfaction. Join a forward-thinking company that values innovation and offers a collaborative environment where your contributions will significantly impact the organization’s success.

Qualifications

• 2+ years as a Salesforce System Administrator with both Classic and Lightning UIs.
• Required certifications: Salesforce Administrator, Advanced Administrator, Platform App Builder.

Responsibilities

• Provide first-level support for Salesforce.com to internal customers.
• Collaborate with users to understand and document processes and requirements.

Skills

Salesforce.com System Administration

Salesforce Administrator Certification

Advanced Administrator Certification

Platform App Builder Certification

Sales Cloud

Service Cloud

CPQ

Change Management Compliance

Clear Communication Skills

Analytical Skills

Education

Bachelor's Degree

Master's Degree

Tools

Salesforce.com

Job description

Salesforce System Administrator – Virtual – India

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

To perform Salesforce System Administrator duties as required to resolve internal customer issues or requests and fulfill specified system administrator tasks associated with Salesforce Enhancement requests. Collaborating with and staying close to end users and business, fully understanding, and analyzing incoming enhancement requests. Responsible for detailed reviews for completeness of requirements which are to be articulated in a clear concise manner.

What You’ll Do

1. Salesforce.com First Level Support – assisting internal customers / end users and resolving problems
2. Salesforce.com System Administration – end user provisioning, implementing approved changes, updating picklists, etc.
3. Collaborating with and staying close to end users and business, fully understanding, analyzing and documenting processes and requirements
4. Creating functional documentation
5. Enforcing SOX audit policies to ensure system compliance

What You’ll Bring

1. Bachelor/Master’s degree with technical background
2. At least 2 years’ experience as a Salesforce.com System Administrator using both Classic and Lightning UIs
3. Salesforce Administrator, Advanced Administrator, and Platform App Builder certifications are required
4. High functional and system knowledge of Salesforce.com (Sales Cloud, CPQ, Service Cloud), especially configuration
5. Ability to implement changes to Salesforce.com with attention to detail and in compliance with change management policies
6. Ability to analyze and document business requirements and processes in writing
7. Service-minded and willing to contribute to user and stakeholder success
8. Ability to prioritize work and recognize urgency for business
9. Clear written and verbal communication skills
10. Fluency in English, oral and written

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.