Soldier Readiness Clerk

Infinisource Consulting Solutions; Fort Riley (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Infinisource Consulting Solutions in Fort Riley, Kansas, is seeking an Essential Contractor Services position to support the Soldier Readiness Center (SRC) processes. The incumbent must be able to work a flexible schedule as deemed necessary for SRC processing on occasion.

The role involves guiding Soldiers and civilians through SRC stations, maintaining rosters, performing general administrative duties, and handling personal information with discretion while coordinating with staff to ensure

Qualifications

• Requires proficiency with MS Office and data/web-based systems.
• Appropriate qualifications, certification, and/or license as required.
• Senior level leadership and staff experience.
• Knowledge of customer service principles and customer satisfaction.
• Ability to monitor performance and take corrective action.
• Ability to recognize problems and understand root causes.
• Experience applying general rules to solve problems.
• Combination of education and experience as stated.

Responsibilities

• Ensure Soldiers and civilians complete every SRC station.
• Verify sign-outs on rosters for SRC processing.
• Validate Soldiers during the Annual SRC process.
• Maintain knowledge of all Soldier Readiness Center stations.
• Perform general administrative duties (phones, inquiries).
• Handle Soldiers’ personal information with discretion.
• Assist staff in processing Soldiers through SRC efficiently.

Skills

Customer service

Problem solving

Organizational skills

Communication

Leadership

Education

Equivalent combination of education and experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Windows GUI

Job description

Infinisource Consulting Solutions

Description: This is Essential Contractor Services position. Incumbent must be able to work a flexible schedule as deemed necessary for SRC processing on occasion.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures Soldiers and civilians have completed every station in the SRC process.
• Make sure all persons processing through SRC signs out on the appropriate roster.
• Validate Soldiers during the Annual SRC process.
• Must have general knowledge of all stations in the Soldier Readiness Center process.
• Performs general administrative duties (i.e. answering phones and questions of the customer).
• Use discretion when processing Soldiers’ personal information.
• Assists fellow staff members in controlling the flow of Soldiers throughout the SRC process, to include processing Soldiers for all personnel stations when necessary.

Requirements

SUPERVISORY RESPONSIBILITIES: None.

QUALIFICATIONS

• Must be able to operate a Personal Computer (PC) with a functional knowledge of Microsoft Office Applications (primarily Microsoft Word, Excel, Outlook, Power Point and Windows graphical user interface) and Data/web based systems required for task area performing work.
• Must have the appropriate qualifications, certification, and/or license under the requirements for the task area being performed under this contract prior to commencement of work.
• The job requires senior level leadership and staff experience.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Monitoring/Assessing performance of yourself to make improvements or take corrective action.
• Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• The ability to apply general rules to specific problems to produce answers that make sense.
• An equivalent combination of education and experience as identified above.

LANGUAGE SKILLS

Must be able to speak, read, write, and understand English. Ability to read, comprehend and explain instructions, letters, memos, emails and correspondence from inside the organization as well as from external sources. Ability to effectively respond, communicate and present information to senior management, contracting officials, clients and other employees in the organization.

REASONING ABILITY

Ability to organize work, define and solve problems, establish and manage priorities, collect data, establish facts and draw valid conclusions based on facts. Manager participates in prioritization of work and decision-making on allocation of resources. The incumbent must be able to analyze a situation analytically, evaluate the facts/data and formulate a plan of action.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess a valid U.S. state driver’s license, applicable for the type and class of vehicle being operated.

PHYSICAL DEMANDS

Must be physically capable of performing assigned tasks. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential duties and functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Duties are primarily performed in an office environment; however, travel to off-site projects may involve work outdoors; in warehouses; supply points; motor pools; maintenance facilities; etc. for short periods of time.

Equal employment opportunity, including veterans and individuals with disabilities.