Deployment Readiness Administrative Clerk

Infinisource Consulting Solutions; North Carolina; On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Generous benefits package

Equal Opportunity Employer

Job summary

Infinisource Consulting Solutions (ICS) seeks a Desk Clerk to provide administrative support at the Soldier Readiness Center for deployment and redeployment processing with Fort Bragg, NC.

The role requires handling SRC steps, verifying deployable status, and assisting with in-processing and records management, while ensuring professional customer service.

Qualifications

• Knowledge of customer service principles and meeting quality standards.
• Ability to monitor and improve personal performance.
• Discretion handling Soldiers' personal information.
• Working knowledge of Army rank structure and military units.
• Ability to assess costs/benefits for decisions.
• Ability to identify problems and recognize risks.
• Ability to apply rules to situations and derive sensible results.

Responsibilities

• Ensure SRC process completion for Soldiers and civilians.
• Identify deployable status for individuals on DA Form 7425.
• Ensure proper signing of rosters by all personnel processed.
• Validate Soldiers during the Annual SRC process.
• Perform in-processing, personnel records and out-processing duties.
• Answer phones and respond to customer inquiries.
• Assist staff in controlling Soldier flow through the SRC process.

Skills

Customer service concepts

Performance monitoring

Discretion with sensitive info

Army/Military knowledge

Cost-benefit judgement

Problem identification

Analytical reasoning

Education

High School Diploma or GED

Secret clearance eligibility

Job description

Infinisource Consulting Solutions

Description:INFINISOURCE CONSULTING SOLUTIONS (ICS)

InfiniSource Consulting Solutions (ICS), a 150+ employee government contractor specializing in Management Consulting, Information Technology, and Professional Services to the federal government. We tailor our services to meet the specific needs of our civilian, defense, and private-industry sponsor. Our corporate support processes are ISO 9001 certified, giving our customers the confidence that we are continually measuring and improving upon the support we provide and are committed to the highest level of customer satisfaction.

JOB TITLE: Desk Clerk

CLIENT: Fort Bragg, NC

SUMMARY:

Provide administrative processing support to Service Members at the Soldier Readiness Center for their deployment/redeployment requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures Soldiers and civilians have completed every station in the SRC process.
• Identify a Soldier or civilians’ deployable status, as it should be reflected on DA Form 7425, Readiness and Deployment Checklist.
• Make sure all persons processing through SRC signs out on the appropriate roster.
• Validate Soldiers during the Annual SRC process.
• Perform duties at in-processing, personnel records and out-processing stations in the Soldier Readiness Center process.
• Performs general administrative duties (i.e. answering phones and questions of the customer).
• Assists fellow staff members in controlling the flow of Soldiers throughout the SRC process, to include processing Soldiers for all personnel stations when necessary.

Requirements:

QUALIFICATIONS:

The requirements identified below are representative of the knowledge, skills and/or abilities required to satisfactorily meet the expectations of this job:

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Monitoring/Assessing performance of yourself to make improvements or take corrective action.
• Use discretion when processing Soldiers’ personal information.
• Must have a working knowledge of personnel Stations.
• Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• The ability to apply general rules to specific problems to produce answers that make sense.

EDUCATION and/or EXPERIENCE:

• Minimum of High School Diploma or GED Equivalent
• Minimum of one (1) year personnel administrative experience
• Must have a working knowledge of Army rank structure and military unit relationships
• Must be able to obtain and maintain a favorable Tier 1 security investigation (Secret clearance)

LANGUAGE SKILLS:

Must be able to speak, read, write, and understand English. Ability to read, comprehend and explain instructions, letters, memos, emails and correspondence from inside the organization as well as from external sources. Ability to effectively respond, communicate and present information to senior management, contracting officials, clients and other employees in the organization.

REASONING ABILITY:

Ability to organize work, define and solve problems, establish and manage priorities, collect data, establish facts and draw valid conclusions based on facts. Manager participates in prioritization of work and decision-making on allocation of resources. The incumbent must be able to analyze a situation analytically, evaluate the facts/data and formulate a plan of action.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must possess a valid U.S. state driver’s license, applicable for the type and class of vehicle being operated.

PHYSICAL DEMANDS:

Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential duties and functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

Duties are primarily performed in an office environment; however, travel to off-site projects may involve work outdoors; in warehouses; supply points; motor pools; maintenance facilities; etc. for short periods of time.

InfiniSource Consulting Solutions is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class US Citizenship is required for most positions.

ICS offers a competitive salary and a generous benefits package. This package includes medical, dental, vision, life, short and long-term disability insurances, and a 401(k)-retirement plan.

Equal employment opportunity, including veterans and individuals with disabilities.

PI286428210