Solar Service Coordinator - Customer Care & Tech Support

Earthlight Technologies; Ellington (CT); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K with Company Match

Life Insurance

PTO

8 Paid Holidays

Accident Insurance

Hospital Critical Care Insurance

Additional Life Insurance

Job summary

Earthlight Technologies is seeking a Solar Service Coordinator in Ellington, CT to manage service inquiries, coordinate with field technicians, and ensure timely resolutions for our solar customers.

You will handle calls, emails, and quotes, document service visits, assist with monitoring and reporting, and work closely with management and vendors to deliver a positive customer experience.

Qualifications

• High school diploma or GED required; some college-level education preferred.
• Experience in customer service, service coordination, call center, or administrative support preferred.
• Comfortable communicating with customers by phone and handling a high volume of inquiries and follow-up.

Responsibilities

• Serve as the first point of contact for service customers, managing calls, emails, texts, proactive outreach, and ongoing follow-up.
• Open, maintain, and document internal service cases to ensure visibility and timely resolution.
• Open manufacturer cases for remote diagnosis, troubleshooting, and work order creation.
• Provide basic troubleshooting for solar monitoring and WiFi connectivity issues.
• Review monitoring data, electric bills, contracts, and related documents to address and explain solar production and utility bill concerns.
• Coordinate with field technicians and service management, including scheduling technicians and escalating issues when additional support is needed.
• Document technician findings, photos, and service visit information.
• Follow up on service quotes and track outstanding quotes through resolution.
• Process defective parts for return or recycling.
• Assist with weekly solar production monitoring.
• Prepare Quarterly Production Reports.

Skills

Customer service experience

Phone communication

Service coordination

Administrative support

Troubleshooting basics

Education

High School Diploma or GED

Some college coursework

Tools

Microsoft Office Suite

Salesforce

Job description

Earthlight Technologies is seeking a Solar Service Coordinator in Ellington, CT to manage service inquiries, coordinate with field technicians, and ensure timely resolutions for our solar customers.

You will handle calls, emails, and quotes, document service visits, assist with monitoring and reporting, and work closely with management and vendors to deliver a positive customer experience.