Solar Programs, Associate - Consumer Protection (Hybrid - Chicago, IL - US)

energysolutions; Chicago (IL); Hybrid; USD 60,000 - 70,000; Full time

Job summary

Energy Solutions seeks a Solar Programs Associate - Consumer Protection to join our Distributed Energy Resources (DER) Team. You will process consumer complaints, maintain case records, and coordinate follow-ups in a collaborative, detail-oriented role in a hybrid Chicago office environment.

The position requires a bachelor’s degree or 2+ years of relevant experience, strong communication skills, and proficiency with Microsoft Office and CRM systems. Competitive salary and benefits are offered.

Qualifications

• Bachelor's degree or a high school diploma with 2+ years of relevant work experience.
• Strong organizational and coordination skills with ability to track tasks and priorities.
• Ability to follow SOPs and established procedures.
• Ability to identify issues and escalate appropriately.
• Strong written and verbal communication.
• Attention to detail and maintaining accurate records.
• Proficiency with Microsoft Office and CRM/tracking systems.

Responsibilities

• Process and document consumer complaints per workflows.
• Review and categorize complaints to support tracking.
• Maintain and update case records in program systems/CRM.
• Identify missing information and coordinate follow-up.
• Communicate case status and next steps with consumers and vendors.
• Escalate non-routine or sensitive issues to supervisors.
• Track progress and update workflow status in reporting systems.
• Validate data entries and correct discrepancies.

Skills

Organization

Coordination

Communication

Attention to detail

Microsoft Office

CRM

Education

Bachelor's degree

High school diploma + 2 years experience

Tools

CRM software

Job description

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we've harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.

Energy Solutions is seeking a full-time Solar Programs Associate - Consumer Protection , to join our Distributed Energy Resources (DER) Team. As an Associate, Consumer Protection, you'll work closely with consumers, vendors, and internal teams to support case progression, maintain accurate records, apply established procedures, and help drive timely resolutions. This role is ideal for someone who thrives in a collaborative environment, communicates effectively, and has a strong eye for detail.

The person filling this role will be required to work in a hybrid work environment reporting to our office in Chicago, IL and expected to be in the office a minimum of once a week.

Daily responsibilities include but are not limited to:

• Process and document consumer complaints by following established workflows and recording required case details.
• Review and categorize complaints using defined standards to support tracking and prioritization.
• Maintain and update case records in program systems and CRMs, ensuring completeness and accuracy.
• Identify and troubleshoot missing information and coordinate follow-up requests using established templates.
• Communicate and resolve case-related inquiries with consumers and vendors regarding status, documentation needs, and next steps using approved guidance.
• Coordinate follow-up actions with stakeholders to support timely case progression.
• Apply program requirements and SOPs to resolve routine issues.
• Escalate non-routine or sensitive issues to supervisors or senior team members.
• Track and update case progress and workflow status in reporting systems.
• Validate data entries and correct routine discrepancies to maintain data quality.

Minimum Qualifications:

• A bachelor's degree or a high school degree with a minimum of 2 years of relevant work experience.
• Strong organizational and coordination skills, including tracking tasks and managing competing priorities.
• Ability to follow established procedures and apply SOPs to routine workflows.
• Ability to identify issues and elevate appropriately.
• Strong written and verbal communication skills.
• Attention to detail and ability to maintain accurate records.
• Proficiency with Microsoft Office and CRM or tracking systems.

The salary range for this role is $60,000-$70,000/annually with a target compensation of $60,000 - $66,500/annually based on experience and qualifications.

Compensation is commensurate with experience and includes a generous retirement package.

• a generous retirement package
• medical, dental and vision insurance
• other pre-tax contribution plans
• an Employee Stock Ownership Plan (ESOP)

Equal Opportunity Employer

Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations.

Office Locations and a Remote Workforce

Energy Solutions operates as a predominantly remote workforce with offices in six differen