Solar Programs, Associate - Consumer Protection (Hybrid - Chicago, IL - US)

Energy Solutions - USA; Chicago (IL); Hybrid; USD 60,000 - 70,000; Full time

Job summary

Energy Solutions - USA is seeking a full-time Solar Programs Associate - Consumer Protection to join the DER Team in Chicago, IL. You will support case progression, maintain records, follow SOPs, and help drive timely resolutions in a collaborative environment.

The role emphasizes communication with consumers and vendors, data accuracy, and adherence to established workflows. Candidates should be detail-oriented with strong organizational skills and proficiency in Microsoft Office and CRM

Qualifications

• Bachelor's degree or equivalent experience required.
• Strong organizational and coordination skills with ability to track tasks and manage competing priorities.
• Ability to follow SOPs and established procedures.
• Proven written and verbal communication skills.
• Attention to detail and accurate record-keeping.
• Proficiency with Microsoft Office and CRM or tracking systems.

Responsibilities

• Process and document consumer complaints following established workflows and record case details.
• Review and categorize complaints to support tracking and prioritization.
• Maintain and update case records in program systems and CRMs.
• Coordinate follow-up requests and communicate status to consumers and vendors.
• Escalate non-routine or sensitive issues to supervisors.
• Track and update case progress and ensure data quality.

Skills

Organizational skills

Communication

Attention to detail

Time management

Problem solving

Education

Bachelor's degree or high school with 2+ years of relevant work experience

Tools

CRM software

Microsoft Office

Job description

Energy Solutions is seeking a full-time Solar Programs Associate - Consumer Protection, to join our Distributed Energy Resources (DER) Team. As an Associate, Consumer Protection, you'll work closely with consumers, vendors, and internal teams to support case progression, maintain accurate records, apply established procedures, and help drive timely resolutions. This role is ideal for someone who thrives in a collaborative environment, communicates effectively, and has a strong eye for detail.

Are you a detail-oriented problem solver who enjoys helping people and keeping processes running smoothly? Join our Consumer Protection team and play a key role in supporting complaint resolution, case management, and customer support activities that help ensure a positive experience for program participants. If you're eager to make an impact, build your skills, and contribute to a mission-driven team, we'd love to hear from you.

The person filling this role will be required to work in a hybrid work environment reporting to our office in Chicago, IL and expected to be in the office a minimum of once a week.

Daily responsibilities include but are not limited to:

• Process and document consumer complaints by following established workflows and recording required case details.
• Review and categorize complaints using defined standards to support tracking and prioritization.
• Maintain and update case records in program systems and CRMs, ensuring completeness and accuracy.
• Identify and troubleshoot missing information and coordinate follow-up requests using established templates.
• Communicate and resolve case-related inquiries with consumers and vendors regarding status, documentation needs, and next steps using approved guidance.
• Coordinate follow-up actions with stakeholders to support timely case progression.
• Apply program requirements and SOPs to resolve routine issues.
• Escalate non-routine or sensitive issues to supervisors or senior team members.
• Track and update case progress and workflow status in reporting systems.
• Validate data entries and correct routine discrepancies to maintain data quality.

Minimum Qualifications:

• A bachelor's degree or a high school degree with a minimum of 2 years of relevant work experience.
• Strong organizational and coordination skills, including tracking tasks and managing competing priorities.
• Ability to follow established procedures and apply SOPs to routine workflows.
• Ability to identify issues and elevate appropriately.
• Strong written and verbal communication skills.
• Attention to detail and ability to maintain accurate records.
• Proficiency with Microsoft Office and CRM or tracking systems.
• A one-page cover letter will be required explaining your interest in the company and the role(the use of AI is prohibited in the drafting).

The salary range for this role is $60,000-$70,000/annually with a target compensation of $60,000 - $66,500/annually based on experience and qualifications.