Solar Field Applications Engineer - Training & Support

Qcells USA Corp.

California

On-site

USD 90,000 - 120,000

Full time

11 days ago

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Job summary

Hanwha Q CELLS America Inc. (HQCA) is seeking a Field Application Engineer to support customers across technical marketing activities and post-sales solutions, enhancing system performance. The role requires up to 50% travel, remote support, and training for installation partners.

Open to candidates in the Northeast region, preferably NJ, NY, RI. This position reports to the Director of Field Applications and interacts with engineering and sales teams to drive product improvements and customer

Qualifications

AA or technical degree or equivalent professional training.
Five years of experience in a customer support position, technical helpline, technical sales and/or remote support services related to the solar industry.
Demonstrated expertise in the solar industry with five years of solar industry experience is required.
Must be authorized to work in the US.
Must own personal hand tools, multimeter, and any required tools to troubleshoot systems.

Responsibilities

Support solar system design by interpreting schematics and applying knowledge of low/high voltage systems, electronics, and network devices.
Train installation companies on Qcells products and provide ongoing support to ensure proper system integration.
Work closely with the sales team to coordinate and communicate training schedules and resolve installation challenges effectively.
Engagement with distributors and installers for training purposes.
Answer calls and e-mails from customers in a prompt timeline with proper knowledge, and document all information for tracking.
Travel to the customer/end-user to provide service or provide emergency repair service.
Troubleshoot inverter ESS systems and provide advanced support to customer service team.
Serve as a key technical resource to resolve post-installation issues, including system performance optimization, firmware updates, or system reconfiguration.
Develop and implement tailored solutions for complex integration and interface scenarios to meet customer needs.
Partner with customers to analyze and address system performance issues, including conducting root-cause analysis and proposing innovative solutions.
Act as a liaison between customers and internal engineering teams to communicate post-sales issues and influence product improvements.
Create and maintain detailed documentation of solutions provided, best practices, and customer feedback to improve future service delivery.
Collaborate with the Director of Field Applications, and report voice of customer (VOC) preferences (e.g., product features, hardware, software, services, etc.), use cases, and competitor landscape.