Solano Beach Part-Time Keyholder & Customer Lead

Kaplan International; Solana Beach (CA); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Flexible Time Off

Framebridge employee

Free Frame codes and discounts

Employee Assistance Program (EAP)

Commuter benefits

Job summary

Framebridge is seeking a part-time Keyholder for Solano Beach to lead customer interactions and support a responsive retail team. You will help ensure a premier in-store experience, coach teammates, and uphold brand standards while working a flexible schedule including evenings and weekends.

Your role blends customer service excellence with hands-on operations, product knowledge, and collaborative problem-solving to keep customers engaged and satisfied with every visit.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Customer service

Retail experience

Leadership

Communication

Education

High school diploma

Tools

POS system

Retail software

Job description

Framebridge is seeking a part-time Keyholder for Solano Beach to lead customer interactions and support a responsive retail team. You will help ensure a premier in-store experience, coach teammates, and uphold brand standards while working a flexible schedule including evenings and weekends.

Your role blends customer service excellence with hands-on operations, product knowledge, and collaborative problem-solving to keep customers engaged and satisfied with every visit.