SoHo Luxury Store ASM — Lead & Elevate Clientele

Isabel Marant; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Employer Paid Life Insurance

STD and Employer Sponsored Life

401K

PTO Package (Vacation, Personal, Sick)

Pet Insurance

Uniform upon guideline per season (2 2

Job summary

Isabel Marant in SoHo is seeking a rock star Assistant Store Manager to support the Store Manager and boutique in daily operations and sales management.

You will oversee the sales team, nurture client relationships, implement sales strategies, and contribute to the store's success.

The role requires luxury retail experience, strong leadership, and a passion for fashion, with a commitment to brand standards.

Qualifications

• 2+ years of experience in Luxury Retail Management at the supervisor and/or ASM level.
• Demonstrated expertise in customer service, including conflict resolution.
• Possess an established clientele book.
• Sales and customer service-oriented with a strong motivation to excel.

Responsibilities

• Collaborate with the Store Manager to oversee daily operations including opening/closing procedures, meeting sales targets, generating weekly reports, and conducting team meetings.
• Assist in leading, motivating, and directing the sales team to achieve overall sales objectives.
• Partner with the Store Manager in recruiting, interviewing, onboarding, and retaining top talent.
• Participate in the recruitment and training of Sales Advisors.
• Develop and implement a CRM clienteling strategy in alignment with business goals, in collaboration with the Store Manager.
• Create and execute sales strategies, utilizing KPIs and growth initiatives across all product categories, while effectively communicating goals to the team and monitoring store performance.
• Cultivate and maintain strong client relationships, meeting individual sales targets and managing client books.
• Develop a stylist program to enhance consignment business.
• Handle customer complaints and after-sales issues with professionalism and efficiency.
• Conduct product knowledge training sessions for the team.
• Gather and relay product feedback from clients and team members.
• Assist in maintaining visual merchandising guidelines, leading VM rotations, and providing VM reporting.
• Uphold the brand's high standards of customer service and effectively communicate the brand's aesthetic.
• Adhere to and enforce brand procedures and policies at all times.

Job description

Isabel Marant in SoHo is seeking a rock star Assistant Store Manager to support the Store Manager and boutique in daily operations and sales management.

You will oversee the sales team, nurture client relationships, implement sales strategies, and contribute to the store's success.

The role requires luxury retail experience, strong leadership, and a passion for fashion, with a commitment to brand standards.