Assistant Store Manager - Madison Ave.

Isabel Marant; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Life Insurance

STD

401K

PTO Package

Pet Insurance

Uniforms

Job summary

Isabel Marant Madison Ave boutique is seeking an Assistant Store Manager to support the Store Manager in daily operations and sales management. You will oversee the sales team, cultivate client relationships, and implement sales strategies to drive store success.

With 2+ years in luxury retail management at the supervisor/ASM level, you will bring a proven track record in customer service, conflict resolution, and maintaining an established client books.

Qualifications

• 2+ years of experience in Luxury Retail Management at the supervisor or ASM level.
• Proven excellence in customer service and conflict resolution.
• Established clientele book and sales-focused mindset.
• Strong presentation and ability to thrive in a fast-paced environment.

Responsibilities

• Oversee daily operations with Store Manager, including opening/closing, sales targets, reports, and team meetings.
• Lead, motivate, and direct the sales team to achieve targets.
• Assist in recruiting, interviewing, onboarding, and retaining top talent.
• Participate in training Sales Advisors and developing a CRM clienteling strategy.
• Develop and implement sales strategies using KPIs and product-category growth plans.
• Maintain strong client relationships and manage client books to meet sales goals.
• Develop a stylist program to enhance consignment and client experience.
• Handle customer complaints with professionalism and resolve after-sales issues.
• Ensure adherence to visual merchandising guidelines and report on VM rotations.

Skills

Customer service

Conflict resolution

Clienteling

Sales leadership

Team motivation

Recruiting

Training

Visual merchandising

Multitasking

Job description

Having founded her label in ’94, Isabel Marant instantly became renowned for her pioneering and cosmopolitan spirit bringing self-affirmation and feel good effect to her dégaine...

We run on desire. To see, to scent, to feel it all. We overflow with life, so we overflow norms. The heady rhythm of life excites us, we have the inner fire. Inspired and obsessed, the tempo of our creativity is set. The right tracks bore us. The Expected bothers us. So we disrupt, masterfully, the wardrobe. Our indiscipline cuts the pure lines of our cult looks. Our desires sculpt the fetishes we exhibit whenever we feel like it. Our fashion is a celebration. And we sit down at the table with the same jubilant pleasure. Our fashion is an ode to the sublime disorder of life.

A DISORDER NAMED DESIRE.

Our Madison Ave. location is seeking a rock star Assistant Store Manager!

Job Summary:

As the Assistant Store Manager at Isabel Marant's Madison Ave. location, you will play a pivotal role in supporting the Store Manager + boutique in all aspects of daily operations and sales management. From overseeing the sales team to maintaining client relationships and implementing sales strategies, you'll be instrumental in driving the store's success.

Responsibilities:

• Collaborate with the Store Manager to oversee daily operations including opening/closing procedures, meeting sales targets, generating weekly reports, and conducting team meetings.
• Assist in leading, motivating, and directing the sales team to achieve overall sales objectives.
• Partner with the Store Manager in recruiting, interviewing, onboarding, and retaining top talent.
• Participate in the recruitment and training of Sales Advisors.
• Develop and implement a CRM clienteling strategy in alignment with business goals, in collaboration with the Store Manager.
• Create and execute sales strategies, utilizing KPIs and growth initiatives across all product categories, while effectively communicating goals to the team and monitoring store performance.
• Cultivate and maintain strong client relationships, meeting individual sales targets and managing client books.
• Develop a stylist program to enhance consignment business.
• Handle customer complaints and after-sales issues with professionalism and efficiency.
• Conduct product knowledge training sessions for the team.
• Gather and relay product feedback from clients and team members.
• Assist in maintaining visual merchandising guidelines, leading VM rotations, and providing VM reporting.
• Uphold the brand's high standards of customer service and effectively communicate the brand's aesthetic.
• Adhere to and enforce brand procedures and policies at all times.

Requirements:

• 2+ years of experience in Luxury Retail Management at the supervisor and/or ASM level.
• Demonstrated expertise in customer service, including conflict resolution.
• Possess an established clientele book.
• Sales and customer service-oriented with a strong motivation to excel.
• Fashion-savvy with impeccable presentation and a pleasant personality.
• Ability to thrive in a fast-paced environment and multitask effectively.
• Detail-oriented and enthusiastic with a collaborative mindset.

Compensation:

Competitive base pay + bi-annual bonus that is based on individual objective and store goal.

• Medical
• Vision
• Employer Paid Life Insurance
• STD and Employer Sponsored Life Insurance
• 401K
• PTO Package (Vacation, Personal, Sick)
• Pet Insurance
• Uniform upon guideline per season (2 semester a year)

Isabel Marant provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.