Luxury Store Lead: Elevate Sales & Client Experience

Maison Margiela; Central Valley (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

Maison Margiela in the United States (New York area) is seeking an Assistant Store Manager to lead a team, deliver an elevated luxury shopping experience, and drive sales and operational excellence. You will work with the Store Manager to implement strategies, maintain brand integrity, recruit and develop staff, and cultivate strong client relationships through CRM and personalized service.

This role requires a deep appreciation for luxury fashion, strong communication skills, and flexibility to

Qualifications

• 5+ years of experience in retail leadership, preferably luxury
• Strong understanding of luxury clientele and high-touch service
• Proven ability to drive sales and meet or exceed targets
• Excellent communication, leadership, and organizational skills
• Proficiency with CRM systems and retail POS software
• Passion for luxury fashion, fine jewelry, watches, or lifestyle products

Responsibilities

• Drive sales performance by supporting the team to achieve targets
• Communicate and track store sales and KPIs, providing context for results
• Review store schedules weekly to ensure coverage and payroll efficiency
• Ensure the store meets expense budgets through monitoring costs
• Recruit, train, and develop store associates; manage performance
• Deliver a personalized luxury experience to high-net-worth clients
• Build and maintain client relationships through CRM follow-ups
• Coach and provide feedback; maintain brand standards and team engagement
• Oversee inventory, cash handling, and stock replenishment; ensure policy compliance
• Support store operations and marketing initiatives to increase foot traffic

Skills

Retail leadership

Luxury clienteling

Sales target achievement

CRM systems

POS software

Communication skills

Leadership

Team training

Tools

CRM systems

Retail POS software

Job description

Maison Margiela in the United States (New York area) is seeking an Assistant Store Manager to lead a team, deliver an elevated luxury shopping experience, and drive sales and operational excellence. You will work with the Store Manager to implement strategies, maintain brand integrity, recruit and develop staff, and cultivate strong client relationships through CRM and personalized service.

This role requires a deep appreciation for luxury fashion, strong communication skills, and flexibility to