Software Trainer

Bridgeway Benefit Technologies LLC; Tampa (FL); A distancia; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Bridgeway Benefit Technologies LLC is seeking a Software Trainer to design and deliver interactive training for our enterprise benefits administration software. You will independently learn customer configurations, build curricula for internal teams and customers, and deliver live sessions via Teams, with travel as needed.

The role emphasizes high ownership, collaboration with product managers and SMEs, and ongoing material development to reflect product changes and industry trends.

Formación

• 3+ years of experience delivering technology-based training to adult learners.
• Bachelor’s degree in a related field.
• Ability to partner with subject matter experts given complex configurable software.
• Strong written and verbal communication and presentation skills.
• Technical writing experience with job aids, quick-reference guides, and documentation.
• Familiarity with Microsoft Office, PowerPoint, and Smartsheet.
• Experience with generative AI tools (Claude and Copilot) to improve training delivery.

Responsabilidades

• Own customer-facing training end to end.
• Learn product configurations and build curriculum for internal and external audiences.
• Develop and maintain training materials (exercises, job aids, guides).
• Collaborate with leadership, product managers, and SMEs to keep curriculum current.
• Deliver customer training virtually and on-site; tailor to customer configurations.
• Manage training schedules and deployments across accounts.
• Gather feedback and data to improve content and delivery.
• Consult with customers on training scope for complex projects.

Conocimientos

Adult learning principles

Curriculum development

Presentation skills

Technical writing

Self-motivation

Educación

Bachelor’s degree in related field

Herramientas

Microsoft Teams

PowerPoint

Smartsheet

Microsoft Word

Descripción del empleo

Bridgeway Benefit Technologies is seeking a Software Trainer to join our growing Professional Services organization. As a Software Trainer, you will be responsible for creating and conducting interactive classes for our customers using our proprietary enterprise benefits administration software. The software manages benefit fund calculations, eligibility, claims, and pension processing for the Taft-Hartley industry.

This is a high-ownership role - you'll take over customer-facing training from our Business Analysts, learning a complex, highly configurable product largely on your own and turning that expertise into curriculum for internal and external audiences.

You'll deliver live virtual training via Teams, adapting your approach to each customer's skill level and technical aptitude.

This is a remote position with about 25% travel across the U.S. and Canada; East Coast candidates are preferred.

Key Responsibilities

• Own customer-facing training end to end, acting as the primary point of contact for all training engagements.
• Independently learn the product and each customer's configuration well enough to build and facilitate curriculum for internal teams and external customers, becoming a product subject matter expert.
• Develop and maintain training materials - exercises, job aids, quick-reference guides, and process documentation.
• Collaborate with leadership, product managers, and subject matter experts to keep the curriculum current with product changes, industry trends, and customer feedback.
• Deliver customer-specific training, virtually and on-site, tailored to each customer's configuration and skill level.
• Manage training schedules and deployment across customer accounts.
• Gather feedback and performance data from training sessions and use it to continuously evaluate and refine content and delivery methods.
• Consult with customers and internal teams on training scope and approach for projects with unique or complex requirements.

Requirements

• A minimum of 3 years of experience delivering technology-based training to adult learners and developing curriculum.
• A bachelor's degree in a related field.
• Able to partner with subject matter experts, given the complexity and configurability of the software and range of customer environments.
• Technical writing skills, with experience producing clear job aids, quick-reference guides, and process documentation for a technical or software audience.
• Strong written and verbal communication and presentation skills, with the ability to convey complex software functionality clearly and engage individuals at all levels of an organization.
• A proactive, self-motivated self-starter with a genuine passion for continuous learning and for improving processes and the customer experience, not just documenting them as-is.
• Strong organizational skills, with the ability to manage multiple training engagements simultaneously.
• Certification in training or learning and development is preferred.
• Experience using generative AI tools such as Claude and Copilot to improve productivity and deliver high-quality outcomes.
• Familiarity with Microsoft Office, PowerPoint, and Smartsheet for developing training materials, presentations, and managing training schedules.

Bridgeway is an Equal Opportunity Employer.