Software Support & Training Specialist

ASSA ABLOY Global Solutions; Phoenix (AZ); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

None

Job summary

ASSA ABLOY Global Solutions is seeking a Customer Care Specialist in Phoenix to support software users and partners, deliver remote training, and document solutions. You will work with cross-functional teams to resolve issues, learn new workflows, and continually improve knowledge base resources.

You will provide guidance on software features, assist with onboarding, and maintain clear, professional communication with customers and teammates.

Qualifications

• 3+ years experience supporting software users or customers.
• Experience with CRM, help desk, or ticketing systems.
• Strong written and verbal communication skills.

Responsibilities

• Provide remote customer support and training on software to end users and internal teams.
• Support customers via phone, email, CRM/ticketing systems, and remote sessions.
• Troubleshoot software issues by following documented procedures.
• Document troubleshooting steps and customer communication within the ticketing system.
• Escalate issues with full context and summaries as needed.
• Collaborate with Customer Care, Development, Training, and Sales teams.

Skills

Customer service

Communication

Troubleshooting

Documentation

Collaboration

Time management

Education

High school diploma or equivalent

Tools

CRM systems

Help desk software

Remote support tools

Windows OS basics

Job description

ASSA ABLOY Global Solutions is seeking a Customer Care Specialist in Phoenix to support software users and partners, deliver remote training, and document solutions. You will work with cross-functional teams to resolve issues, learn new workflows, and continually improve knowledge base resources.

You will provide guidance on software features, assist with onboarding, and maintain clear, professional communication with customers and teammates.