Software Support Technician II

ADP, Inc.; Springfield (MO); Hybrid; USD 45,000 - 50,000; Full time

Job summary

Johnston Companies is seeking a Software Support Technician II in Springfield, MO to provide high-quality software support to customers and assist the IT Manager in daily operations. The role is on-site with flexible remote work options, emphasizing customer service and technical problem solving.

Ideal candidates will have a bachelor’s degree in CS and 2+ years in software support, with proficiency in Java, C++, or Python, and solid knowledge of databases and networking.

Qualifications

• Bachelor's degree in Computer Science or related field is required.
• 2+ years of experience in software support or related field.
• Proficiency in Java, C++, or Python and knowledge of databases and networking.

Responsibilities

• Provide technical support to customers experiencing software-related issues
• Troubleshoot and resolve software problems in a timely manner
• Collaborate with the development team to identify and fix bugs in the software
• Assist with software installations and upgrades for customers
• Document and track all support issues and resolutions
• Train customers on how to use the software effectively

Skills

Strong communication

Customer service

Independence & teamwork

Problem solving

Education

Bachelor's degree in Computer Science or related field

Tools

Java

C++

Python

SQL

Networking fundamentals

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Software Support Technician II

Full Time Springfield, MO, US

3 days ago Requisition ID: 1030

Salary Range: $45,000.00 To $50,000.00 Annually

Johnston Companies is an industrial distribution company committed to providing exceptional services and high-quality products to our customers. Our goal is to enhance efficiency in the manufacturing process across various industries, including aerospace, automotive, rail transportation, woodworking, fabricators, and machine shops.

Job Description: We are seeking a highly motivated and skilled software support technician to join our team in Springfield. The ideal candidate will have a strong technical background, excellent problem-solving skills and will play a crucial role in supporting the IT Manager in overseeing daily business operations and facilitating the growth of our company. This position is based on-site with flexible remote work options.

Responsibilities

• Provide technical support to customers experiencing software-related issues
• Troubleshoot and resolve software problems in a timely manner
• Collaborate with the development team to identify and fix bugs in the software
• Assist with software installations and upgrades for customers
• Document and track all support issues and resolutions
• Train customers on how to use the software effectively

Requirements

• Bachelor's degree in Computer Science or related field
• 2+ years of experience in software support or a related field
• Proficiency in programming languages such as Java, C++, or Python
• Strong communication and customer service skills
• Ability to work independently and as part of a team
• Knowledge of database management systems and networking protocols

If you are passionate about technology and enjoy helping solve technical problems, we want to hear from you.

Johnston Companies is an equal opportunity employer.