Software Support Specialist II: Client-Focused Tech

Johnston Industrial Supply, Inc.; Springfield (MO); On-site; USD 45,000 - 50,000; Full time

Job summary

Johnston Companies in Springfield, MO is seeking a Software Support Technician II to join our on-site IT team. You will provide direct technical support to customers, troubleshoot software issues, and assist with installations and upgrades to ensure smooth operation of our software solutions.

The role requires a Bachelor's degree in Computer Science or related field and 2+ years of software support experience, with proficiency in Java, C++, and Python.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 2+ years of experience in software support or a related field.
• Proficiency in programming languages such as Java, C++, or Python.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Knowledge of database management systems and networking protocols.

Responsibilities

• Provide technical support to customers experiencing software-related issues.
• Troubleshoot and resolve software problems in a timely manner.
• Collaborate with the development team to identify and fix bugs in the software.
• Assist with software installations and upgrades for customers.
• Document and track all support issues and resolutions.
• Train customers on how to use the software effectively.

Skills

Java

C++

Python

Customer service

Networking

Education

Bachelor's degree in Computer Science

Tools

SQL

Job description

Johnston Companies in Springfield, MO is seeking a Software Support Technician II to join our on-site IT team. You will provide direct technical support to customers, troubleshoot software issues, and assist with installations and upgrades to ensure smooth operation of our software solutions.

The role requires a Bachelor's degree in Computer Science or related field and 2+ years of software support experience, with proficiency in Java, C++, and Python.