Software Support Technician II — Hybrid Opportunity

ADP, Inc.; Springfield (MO); Hybrid; USD 45,000 - 50,000; Full time

Job summary

Johnston Companies is seeking a Software Support Technician II in Springfield, MO to provide high-quality software support to customers and assist the IT Manager in daily operations. The role is on-site with flexible remote work options, emphasizing customer service and technical problem solving.

Ideal candidates will have a bachelor’s degree in CS and 2+ years in software support, with proficiency in Java, C++, or Python, and solid knowledge of databases and networking.

Qualifications

• Bachelor's degree in Computer Science or related field is required.
• 2+ years of experience in software support or related field.
• Proficiency in Java, C++, or Python and knowledge of databases and networking.

Responsibilities

• Provide technical support to customers experiencing software-related issues
• Troubleshoot and resolve software problems in a timely manner
• Collaborate with the development team to identify and fix bugs in the software
• Assist with software installations and upgrades for customers
• Document and track all support issues and resolutions
• Train customers on how to use the software effectively

Skills

Strong communication

Customer service

Independence & teamwork

Problem solving

Education

Bachelor's degree in Computer Science or related field

Tools

Java

C++

Python

SQL

Networking fundamentals

Job description

Johnston Companies is seeking a Software Support Technician II in Springfield, MO to provide high-quality software support to customers and assist the IT Manager in daily operations. The role is on-site with flexible remote work options, emphasizing customer service and technical problem solving.

Ideal candidates will have a bachelor’s degree in CS and 2+ years in software support, with proficiency in Java, C++, or Python, and solid knowledge of databases and networking.